Customer Service Representative

Kelly Services; Memphis (TN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement savings plan

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services is seeking a Customer Service Representative to join a leading organization in Memphis, TN. This role offers a first-shift schedule and a competitive hourly rate, with opportunities to gain experience in a busy contact center.

You will resolve inquiries, process billing adjustments, and maintain detailed records while supporting pilots' travel arrangements. Strong communication and computer skills are essential, along with a high school diploma.

Qualifications

• Strong verbal and written communication skills.
• 0-2 years of customer service experience.
• Ability to document and record customer information accurately.
• Proficient with basic computer applications such as MS Outlook.

Responsibilities

• Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of claim results.
• Refer unresolved grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions with details.
• Secure hotel and ground transport arrangements for FedEx pilots.

Skills

Customer service

Data entry

MS Outlook

Communication

Education

High school diploma

Tools

Data entry software

Job description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly comes in. We’re seeking a Customer Service Representative to work at a leading organization in Memphis, TN. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Salary: $21-23/hr.

Shift: 1st

Why you should apply to be a Customer Service Representative:

• Competitive pay rate of $23/hr

• Opportunity to work with a respected industry leader

• Positive and supportive workplace culture

• Gain valuable experience in customer service and contact center operations

What’s a typical day as CI03 - Contact Center Representative - Basic? You’ll be:

• Resolving customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills

• Contacting customers to respond to inquiries or notify them of claim investigation results and planned adjustments

• Referring unresolved customer grievances to designated departments for further investigation

• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken

• Securing hotel and ground transport arrangements for FedEx pilots

Additional Job Details

• Phone and computer skills required

• Working to secure hotel and ground transport for pilots

This job might be an outstanding fit if you:

• Have strong verbal and written communication skills

• Possess excellent attention to detail and customer service skills

• Demonstrate the ability to work independently and manage your time effectively

• Are able to accurately document and record customer/client information

• Have previous experience with computer applications such as MS Outlook or data entry software

• Hold a high school diploma or GED (preferred)

• Have 0-2 years of customer service related experience

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be CI03 - Contact Center Representative - Basic today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en).

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.