Customer Service Representative

SURGE Staffing; Memphis (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Training provided

Stable, consistent weekly hours

Low-stress, low call volume

Job summary

SURGE Staffing is seeking a reliable Customer Service Representative to join a low-volume inbound call center in Memphis, TN. The role emphasizes steady, structured work and quality customer interaction over high-pressure handling.

Shifts are Monday–Friday, 7am–4pm with training provided and weekly hours. Bilingual English/Spanish is preferred, and candidates should have strong communication and basic computer skills for data entry and system navigation.

Qualifications

• Strong communication and customer service skills.
• Basic computer skills including typing and data entry.
• Ability to navigate systems and documentation accurately.

Responsibilities

• Handle a low volume of inbound customer calls (approximately 1–5 calls per shift).
• Provide courteous and professional assistance to customers.
• Accurately document call details and updates in the system.
• Follow company guidelines and scripts when applicable.
• Maintain a calm, professional demeanor during all interactions.
• Perform light administrative tasks as assigned during downtime.

Skills

Strong communication

Customer service

Basic computer skills

Typing

Data entry

System navigation

Tools

CRM system

Job description

Customer Service Representative

Job Type: Full-time
Pay: $14.00 per hour+ (based on experience)
Shift/Schedule: Monday – Friday, 7am-4pm.

About the Role

We're seeking a reliable and professional Customer Service Representative to join a low-volume inbound call center team. This role is ideal for someone who enjoys a steady, structured work environment with minimal call volume and a focus on quality customer interaction rather than high-pressure call handling.

Bilingual in English and Spanish is preferred!

What You'll Do

• Handle a low volume of inbound customer calls (approximately 1–5 calls per shift)
• Provide courteous and professional assistance to customers
• Accurately document call details and updates in the system
• Follow company guidelines and scripts when applicable
• Maintain a calm, professional demeanor during all interactions
• Perform light administrative tasks as assigned during downtime

What We're Looking For

• Strong communication and customer service skills
• Basic computer skills (typing, data entry, system navigation)
• Ability to work independently in a quiet, low-traffic environment
• Dependable attendance and punctuality
• Professional attitude and strong attention to detail
• Prior customer service or call center experience preferred
• Experience in office, administrative, or clerical roles preferred
• Comfortable in structured, routine work environments; stable work history preferred

Benefits & Perks

• Training provided
• Stable, consistent weekly hours
• Low-stress, low call volume environment

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