Part-Time Customer Service Rep (Bilingual)

PGW Auto Glass, LLC.; Chula Vista, Northern (CA, KY); Hybrid; USD 30,000 - 33,000; Part time

Benefits offered by this job

401(k) retirement plan

Job summary

PGW Auto Glass, LLC. is seeking a part-time Customer Service specialist in California to handle inbound and outbound calls and emails, ensuring accurate scheduling, billing, and service resolution while delivering outstanding support.

The role requires bilingual fluency in English and Spanish, strong communication, problem-solving, and the ability to multi-task in a fast-paced environment. CRM experience and attention to detail are valued.

Qualifications

• High School diploma or equivalent.
• Bilingual English/Spanish is a plus.
• Experience in customer service in a call center is beneficial.

Responsibilities

• Respond to inbound calls and emails regarding quotes, orders, scheduling, billing, and service inquiries.
• Provide professional customer service with courtesy and accuracy.
• Troubleshoot and resolve customer complaints, including shipping issues and product concerns.
• Coordinate returns and work with distribution centers and suppliers for accurate processing.
• Maintain documentation of interactions and resolutions in CRM.
• Follow up with customers to ensure satisfaction and upsell opportunities when appropriate.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication

Multitasking

Problem solving

Attention to detail

Education

High School diploma

Tools

CRM systems

Job description

Job Category: Customer Service

Requisition Number: CUSTO004211

• Part-Time
• On-site

Locations

Showing 1 location

Description

Jo b Summary : This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced , team-oriented environment .

Key Responsibilities & Duties :

This position is part-time.

• Professional fluency in English and Spanish is required to effectively communicate with and support our Spanish-speaking clients.

Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.

Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.

Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.

Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.

Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.

Follow up with customers throughout the resolution process to ensure satisfaction.

Route calls to the appropriate department when necessary, ensuring a seamless customer experience.

Assist in generating sales and upselling opportunities based on inbound customer inquiries.

Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.

Ensure consistent communication between the company and customers to foster strong relationships.

Perform data entry, process cancellations, credits, and invoicing as needed.

Support additional call center functions and assume other duties as assigned.

Qualifications & Skills :

Strong verbal and written communication skills with the ability to convey information clearly and professionally.

Previous customer service experience in a call center environment.

Bilingual in English & Spanish is a plus.

Ability to multi-task in a fast-paced, high-volume environment.

Strong problem-solving and conflict resolution skills.

Attention to detail and ability to work under frequent interruptions.

Experience using CRM systems and data entry tools.

Sound knowledge of customer service principles and best practices.

Ability to work independently and as part of a team.

High School diploma or equivalent required.

Work Environment & Physical Requirements (if applicable ) :

Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.

Occasional lifting and moving up to 50 lbs. may be required .

Fast-paced environment with frequent customer interactions and problem resolution.

Benefits and Compensation:

• 401(k) retirement plan with company match.

Compensation: $22.00/hr

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.