Customer Service Representative

REBEL SPORTS GROUP LLC; Hanover (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Advancement opportunities

Full-time

Team-oriented environment

Growth opportunities

Competitive pay

Job summary

REBEL SPORTS GROUP LLC in Hanover, MD is seeking a Customer Service Representative for the Team Store Sales to handle inquiries by phone, email, and in person, assist with order status, product information, sizing, pricing, and delivery questions.

You will enter and update orders, coordinate with sales, art, production, and shipping, provide updates, resolve concerns promptly, and support a fast-paced, team-oriented environment with opportunities for advancement.

Qualifications

• Previous customer service or administrative experience preferred.
• Apparel, screen printing, embroidery, promotional products, or production experience is a plus.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Organized and able to manage multiple orders and deadlines.
• Comfortable working in a fast-paced environment.
• Strong computer and data-entry skills.
• Ability to work effectively with customers and internal departments.
• Dependable, positive, and team-oriented.

Responsibilities

• Respond to customer questions by phone, email, and in person.
• Assist customers with order status, product information, sizing, pricing, and delivery questions.
• Enter and update customer orders accurately.
• Review orders for correct quantities, sizes, colors, artwork information, and deadlines.
• Coordinate with sales, art, production, and shipping departments.
• Provide customers with updates on order progress and expected completion dates.
• Resolve customer concerns professionally and promptly.
• Process order changes, returns, and other customer requests.
• Maintain accurate customer records and order notes.
• Assist with customer pickups and completed orders.
• Follow up with customers when additional information or approvals are needed.
• Help maintain a positive customer experience from order placement through delivery.

Skills

Customer service

Communication

Data entry

Attention to detail

Team player

Tools

CRM software

Job description

Benefits

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Customer Service Representative - Team Store Sales

Responsibilities

Respond to customer questions by phone, email, and in person

Assist customers with order status, product information, sizing, pricing, and delivery questions

Enter and update customer orders accurately

Review orders for correct quantities, sizes, colors, artwork information, and deadlines

Coordinate with sales, art, production, and shipping departments

Provide customers with updates on order progress and expected completion dates

Resolve customer concerns professionally and promptly

Process order changes, returns, and other customer requests

Maintain accurate customer records and order notes

Assist with customer pickups and completed orders

Follow up with customers when additional information or approvals are needed

Help maintain a positive customer experience from order placement through delivery

Qualifications

Previous customer service or administrative experience preferred

Apparel, screen printing, embroidery, promotional products, or production experience is a plus

Excellent communication and interpersonal skills

Strong attention to detail and accuracy

Organized and able to manage multiple orders and deadlines

Comfortable working in a fast-paced environment

Strong computer and data-entry skills

Ability to work effectively with customers and internal departments

Dependable, positive, and team-oriented

What We Offer

Competitive pay based on experience

Paid Time Off (PTO)

Paid company holidays

401(k)

Full-time position

Team-oriented work environment

Opportunities for growth within the company

If you are organized, customer-focused, and enjoy working in a fast-paced team environment, we would love to hear from you.