Client Service Representative

VCA Animal Hospitals, Inc; Town of Bedford (NY); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Employee discount

Flexible schedule

Job summary

VCA Animal Hospitals is seeking a personable part-time client services associate to greet clients, schedule visits, and assist with payments in a busy in-person hospital setting.

The role emphasizes compassionate client service, clear communication, and the ability to manage records while supporting veterinarians and staff throughout shifts that include nights, weekends, and holidays.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people.
• Proven decision-making skills to choose the appropriate course of action.
• Ability to integrate new information into problem solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• Ability to lift up to 40 lbs. and tolerate pet-related hazards.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.

Skills

Customer service

Communication

Compassion for pets and people

Decision making

Problem solving

Microsoft Office

Ability to lift 40 lbs

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Job Description

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• If you are compassionate, polished, love to help people who love pets this maybe the job for you!

QUALIFICATIONS

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Salary Range

$18-$22

Available Shifts

• Saturday & Sunday 9am-5pm
• Monday through Friday 4pm-12am

BENEFITS

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Job Type

Part-time

Experience

• Veterinary clinic: 1 year (Required)

Shift availability

• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute

• Bedford Hills, NY 10507 (Required)

Ability to Relocate

• Bedford Hills, NY 10507:

Work Location

In person

EEO Statement

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com