Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Wichita (KS); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life保险

Free virtual mental health services

CE allowance + paid CE time

Uniform allowance

Pet care discounts for your pets

PTO, floating holidays, parental leave

Employee Assistance Program

401(k) with company match

Descripción de la vacante

Northridge Veterinary Clinic is seeking a Customer Service Representative to manage front desk duties and create a welcoming experience for clients and their pets.

In this full-time role, you will handle phone inquiries, schedule appointments, and support the veterinary team so clinicians can focus on medicine. Compensation ranges from $18.00 to $22.00 per hour, based on experience. Shift options include 10-hour days with rotating Saturdays.

Formación

• 3-5 years of experience in customer service
• Communicate clearly and warmly with clients in person and by phone
• Navigate digital scheduling and patient records software
• Provide compassionate support during emotional visits

Responsabilidades

• Greet and assist clients at the front desk
• Maintain a calm lobby and manage phones
• Assist with routine wellness visits and medical decisions
• Support the veterinary team by keeping front of house running smoothly

Conocimientos

Clear and warm communication

Customer service mindset

Digital scheduling systems

Multitasking under pressure

Herramientas

Scheduling software

Descripción del empleo

Overview

The phone rings while you're checking in a golden retriever for his annual exam, a client walks in with a question about her cat's medication, and by the time you sit down, you've already helped three families and made someone's stressful morning a little easier. That's a normal shift as aCustomer Service Representative at Northridge Veterinary Clinic.

What You'll Help Make Possible

• A front desk experience that makes clients feel welcomed, heard, and never rushed.
• A lobby that stays calm and organized even when the phones are ringing and the schedule is full.
• Pet parents who leave feeling confident and cared for, whether they're here for a routine wellness visit or facing a difficult medical decision.
• Compassionate support for families during every stage of their pet's life, including those moments when a beloved companion is nearing end of life.
• A veterinary team that can focus on medicine because the front of house is running smoothly.

What We're Looking For

Required:

• 3-5 years of experience
• Comfortable communicating clearly and warmly with clients, in person and by phone
• Comfortable navigating digital systems and patient charts
• Able to provide compassionate support to clients during both happy and emotionally challenging visits

Preferred:

• Comfortable multitasking while staying calm and present for clients and their pets
• Tech-savvy and confident navigating digital scheduling and records systems

Schedule

• Full-time
• 10 hour day shifts
• Rotating Saturday schedule (hospital hours on Saturdays are 8:00 AM- 12:00 PM)
• No holiday shifts required

Compensation

$18.00 - $22.00 per hour, based on experience, skills and qualifications.

Perks+Benfits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Check us out: Northridge Veterinary Clinic

Pay Range

USD $18.00 - USD $22.00 /Hr.