Export & Government Contracts Assistant

Skillcloud HCM; Mechanic Falls (ME); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health insurance (3 plans) Vision,amp;

Life and accident insurance

Short term/long term disability

Vacation

Sick/personal time

401K with company match

10 paid holidays

Company camp on Rangeley Lake

Job summary

Auburn Manufacturing, Inc. in Mechanic Falls, ME is seeking a Customer Service Representative with export and government contracts experience.

This onsite role focuses on order management, quotations, product inquiries, and shipment coordination within a team environment. Ideal candidates will have 3+ years in customer service, strong communication, and proficiency with Microsoft Office; experience with NetSuite/ERP/CRM software is preferred.

Qualifications

• Associate's degree in Business, Marketing, International Business, or related field, or equivalent experience.
• Minimum of three years of customer service, sales, or office experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM/ERP software experience preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email.
• Process customer orders, quotations, and sample requests.
• Coordinate with internal teams to ensure accurate and timely order fulfillment.
• Maintain customer records, pricing information, and transaction details.
• Resolve routine customer concerns and escalate issues as appropriate.
• Support sales, marketing, and business development initiatives.
• Generate reports and analyze customer and sales data using NetSuite.
• Assist with export, government contract, and other customer service functions as needed.
• Welcome visitors and support administrative activities.
• Participate in training, special projects, and continuous improvement initiatives.

Skills

Customer service

Communication

Relationship-building

Multitasking

Organizational

Problem-solving

Phone etiquette

Education

Associate's degree in Business/Marketing/International Business

Tools

Microsoft Office

NetSuite

ERP software

CRM software

Job description

Auburn Manufacturing/Customer Service Representative/Assistant Export & Government Contracts Mechanic Falls, ME

Auburn Manufacturing, Inc. is seeking a Customer Service Representative with Export & Government Contractsexperience to join our collaborative team in Mechanic Falls, Maine.

This is an ONSITE position. You must be able to commute to Mechanic Falls daily.

The Customer Service Representative serves as a key point of contact for customers, supporting order management, quotations, product inquiries, and shipment coordination in a manufacturing environment. The ideal candidate enjoys building relationships, solving problems, and delivering exceptional customer service while working collaboratively with internal teams to ensurea positivecustomerexperience

VOTED BEST PLACES TO WORK IN MAINE!

Requirements of the Customer Service Representative

• Associate's degree in Business, Marketing, International Business, or a related field; or equivalent combination of education and experience

• Minimum of three (3) years of customer service, sales, or office experience

• Strong communicationand customer service skills

• Excellent phone etiquette and relationship-building abilities

• Ability to multitask and work effectively in a fast-paced environment

• Strong organizational, analytical, and problem-solving skills

• Proficiencywith Microsoft Office, including Word, Excel, and Outlook

• Experience with NetSuite, ERP, or CRM software preferred

• Ability to learn technical products and explain product features to customers

• Positive attitude with a willingness to learn and grow

Benefits

• $22 - $25 an hour

• Health insurance (3 plans) Vision, Dental

• Life and accident insurance

• Short term/long term disability

• Vacation

• Sick/personal time

• 401K with company match

• 10 paid holidays

• The use of company camp on Rangeley Lake

Responsibilities of the Customer Service Representative

• Serve as a primary point of contact for customer inquiries via phone and email

• Process customer orders, quotations, and sample requests

• Coordinate with internal teams to ensureaccurateandtimelyorder fulfillment

• Maintain customer records, pricing information, and transaction details

• Resolve routine customer concerns and escale issues as appropriate

• Support sales, marketing, and business development initiatives

• Generate reports and analyze customer and sales data using NetSuite

• Assistwith export, government contract, and other customer service functions as needed

• Welcome visitors and support administrative activities

• Participate in training, special projects, and continuous improvement initiatives

About Auburn Manufacturing, Inc.

Auburn Manufacturing, Inc. (AMI) is a leading manufacturer of advanced textile products serving industrial markets worldwide. We are committed to providing innovative solutions, exceptional customer service, and a collaborative work environment that supports employee growth and success.