Customer Service Representative

Browning Insurance Agency; Matthews (NC); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

401K Plan

Job summary

Browning Insurance Agency, located in Matthews, North Carolina, seeks a Customer Service Representative to greet clients, answer questions, and guide them through policy details. This role emphasizes clear communication and a friendly, helpful approach within a family-like team environment.

The position offers a guaranteed base salary of $3,000 per month, with total earnings up to $65,000 annually through commission and bonuses, along with benefits and aMon-Fri schedule.

Qualifications

• Must have excellent verbal and written communication abilities.
• Positive attitude and genuine desire to help others.
• Comfortable using computers and standard office software.

Responsibilities

• Answer incoming calls and respond to customer inquiries with a friendly and helpful demeanor.
• Provide accurate information about insurance policies and agency services.
• Assist customers with policy changes, payments, and general account management.
• Help resolve customer issues promptly and professionally.
• Support the sales team by providing customer information and generating leads.
• Maintain detailed and accurate customer records.

Skills

Customer service

Verbal and written communication

Multitasking

Positive attitude

Computer literacy

Education

High school diploma or equivalent

Job description

Job Description

Welcome to Browning Insurance Agency, where we believe that exceptional customer service is the cornerstone of everything we do. Located in the heart of Matthews, North Carolina, we're a dedicated team focused on providing our community with reliable insurance solutions and a supportive experience. We're looking for someone to join our family-like atmosphere as a Customer Service Representative who genuinely enjoys connecting with people and making their day a little brighter. You won't just be answering phones; you'll be the friendly voice of Browning Insurance, guiding our clients, resolving their questions, and ensuring they feel valued and understood. If you have a knack for clear communication, a passion for helping others, and you're excited to grow with a company that cares, we can't wait to get to know you!

This position offers a guaranteed base salary of $3,000 per month, with total earning potential up to $65,000 annually through commission and bonus opportunities.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• 401K Plan

Responsibilities

• Answer incoming calls and respond to customer inquiries with a friendly and helpful demeanor.
• Provide accurate information about insurance policies and agency services.
• Assist customers with policy changes, payments, and general account management.
• Help resolve customer issues promptly and professionally.
• Support the sales team by providing customer information and generating leads.
• Maintain detailed and accurate customer records.

Requirements

• High school diploma or equivalent.
• NC/SC Property and Casualty Licenses required
• Previous Allstate experience preferred.
• Previous customer service experience is a plus.
• Excellent verbal and written communication abilities.
• A positive attitude and genuine desire to help others.
• Comfortable using computers and standard office software.
• Ability to manage multiple tasks effectively.