Customer Service Representative

Norris Insurance Group Llc; Troy (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Flexible schedule

Job summary

Norris Insurance Group, an Allstate Agency in Troy, Alabama, is seeking a Customer Service Representative to build relationships with clients and handle inquiries about coverages, policies, and payments. This in-person role offers training, teamwork, and opportunities to advance in a growing agency.

Ideal candidates have 1–2 years in customer service, strong communication skills, and comfort with Microsoft Office.

Qualifications

• 1-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• P&C insurance license is preferred.

Responsibilities

• Establish customer relationships and follow up as needed.
• Answer phones and make outbound calls.
• Provide prompt, accurate, and friendly service including inquiries about insurance, policy changes, transfers, claims, and billing.

Skills

Customer service

Communication

Tools

Microsoft Office

Excel

Word

Job description

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Attention Job Seekers! Join Our Allstate Agency - Norris Insurance Group!

We're thrilled to announce that our Mega Agency, representing Allstate Insurance, is expanding rapidly! We are currently seeking dynamic and motivated Customer Service Representative to join our team across three convenient locations. This is an incredible opportunity to be part of an industry-leading company with a combined premium of a staggering $18 million dollars!

Why Choose Norris Insurance Group?

Unlimited Earning Potential: At our Agency, we believe in rewarding your hard work! With our competitive compensation package, you'll have the opportunity to earn a substantial income and unlock limitless financial growth.

Strong Industry Presence: Allstate Insurance is a renowned name in the insurance industry, and our Agency proudly represents their trusted brand. Joining our team means becoming part of a well-established company with a solid reputation and a loyal customer base.

Comprehensive Training and Support: We understand that starting a new role can be challenging. That's why we provide comprehensive training and ongoing support to help you succeed. Whether you're a seasoned professional or new to the industry, we'll equip you with the knowledge and resources needed to excel.

Collaborative Team Environment: We foster a positive and collaborative team culture where everyone's contribution is valued. You'll work alongside talented individuals who are passionate about what they do, creating a supportive and motivating environment.

Requirements:

• 1 - 2 years of customer service experience
• Pleasant personality and dependable
• P&C insurance license is preferred
• Must be skilled in using computer programs and must be very comfortable with using any and all types of technology (Microsoft Office Suite, Excel, Word, etc)
• Excellent interpersonal skills and communication skills - written, verbal and listening
• People-oriented, organized and able to work independently as well as with the team.
• Ability to multitask

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Answer phones/ incoming calls as well as making outbound calls
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Shift:

No nights

Ability to commute/relocate:

Troy, AL 36081: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person