Customer Service Representative

Allstate Recruiting; Draper (UT); On-site; USD 14,206 - 20,233; Full time

Job summary

Allstate Recruiting is hiring Licensed Insurance Sales Representatives and Customer Service Representatives in Draper, Utah. The Customer Service Representative is tasked with providing exceptional customer service through various inquiries, ensuring positive customer interactions and satisfaction.

Key responsibilities include resolving issues, processing policy changes, and maintaining effective communication. Candidates should have relevant experience, a high school diploma, and strong listening skills. Compensation starts at $12.50 per hour with a flexible schedule.

Qualifications

• 1-2 years of customer service experience required.
• Prior contact center experience considered a plus.
• Excellent verbal and written communication skills needed.

Responsibilities

• Resolve customer inquiries and service requests.
• Process changes to customer policies accurately.
• Direct inquiries to licensed representatives when necessary.

Skills

Customer service experience

Listening skills

Communication skills

PC proficiency

Education

High School diploma or equivalent

Job description

Job Description

Allstate Agents are hiring out-going, career oriented, sales professionals to join their teams as a Licensed Insurance Sales Representatives (Licensed Sales Producers) or Customer Service Representatives.

The Customer Service Representative provides an exceptional customer service experience through all customer conversations and transactions. The Customer Service Representative is responsible for handling multiple types of customer experience inquiries, resolving service concerns/documenting customer requests, and completing changes to policies which do not require a license. Service to customers will include inbound/outbound calls and call transfers for service transactions.

Key Responsibilities

• Resolve questions/issues which do not require an agent’s license and refer to appropriate areas if needed.
• Completes customer’s transactional requests as provided by caller.
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
• Actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
• Verify coverage for customers or verify that policy changes were made and provide proof of evidence of insurance documents to customers where coverage previously was bound by a licensed representative.
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
• Acknowledge and direct customer’s requests for additional products or services to appropriate licensed representatives.
• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part.

Qualifications

• Prior contact center experience a plus (multi-tasking in an Inbound Call Center Environment).
• 1-2 years customer service experience.
• Flexible and adaptable to business requirements (Shift and weekend work schedules).
• Hours: 10:45am - 7:30pm M-F with Alternating Saturdays 8:00am - 4:45pm.
• High School diploma or equivalent.
• Excellent listening /communication skills (both oral and written).
• Basic PC aptitude including proficiency in keyboard skills.
• Regular, predictable attendance is an essential function of this job.

Additional Information

COMPENSATION

$12.50 per hour

This position is with an Allstate Exclusive Agent, not with Allstate Insurance. Employees of Allstate agents must be able to successfully complete any applicable licensing requirements and training programs. Allstate agents are independent business owners who hire their own employees. Allstate agents' employees are not employees of Allstate.

All your information will be kept confidential according to EEO guidelines.