Customer Service Representative

Jaeckle Distributors; Madison, Northern (WI, KY); Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

Aggressive PTO plan

401(k)

Health insurance

Dental insurance

Life insurance

Job summary

Jaeckle Distributors, headquartered in Madison, WI, is seeking a Customer Service Associate to join a small team focused on helping customers succeed. You will handle inbound calls, place orders, check stock, and resolve issues with a customer-first mindset.

We value teamwork, strong communication, and a proactive "how can I help" attitude. Competitive wages, aggressive PTO, and comprehensive benefits await in our family-owned environment.

Qualifications

• 1+ year of customer service experience.
• Experience in a call center environment is a plus.
• Excellent communication and problem-solving abilities.
• Proficient keyboard and computer skills.
• Willingness to learn new systems and processes.

Responsibilities

• Take inbound customer calls and assist with placing orders.
• Check stock levels and provide order status updates.
• Resolve customer issues and ensure a positive experience.
• Collaborate with teammates to deliver exceptional service.

Skills

Customer service

Call center

Positive attitude

Attention to detail

Strong communication

Job description

Description

It is a GREAT time to join our team!!!

Jaeckle Distributors has a great opportunity for an experienced and team oriented Customer Service Associate. The position is located at our company headquarters in Madison, WI. In total, we have over 100 employees and we partner with businesses in 11 states for their flooring and surfacing product needs.

Do you want to be a part of a small team where your contribution really matters?

Do you want to help our customers succeed by the important role you play?

Do you want to utilize your customer service expertise and learn about new products in a company where our customer service department is widely recognized by its outstanding performance?

Jaeckle Distributors is a third generation, family-owned business that was founded in 1958. We live our Core Values to make sure we continue to develop an organization our customers will rely on and respect.

Under the direction of the Customer Service Manager, the Customer Service Associate will take inbound customer calls and assist with placing orders, checking stock or resolving issues. You would be joining a team of experienced people ready and willing to help you succeed! Teamwork, great communication and a focus on the customer are essential for success in this role. Our Customer Service Team takes great pride in their contribution to the Jaeckle customer experience.

Requirements

If you can answer the following questions with an enthusiastic “yes!” then we want to talk to you!

• Would you like to work for a company who believes in doing its absolute best for the customer?
• Do you have a positive “how can I help” attitude?
• Do you take pride in your work ethic and attention to detail?
• Are you ready to learn new systems and processes to build and expand your expertise?
• Do you have an interest in learning about new products?
• Would you like to work Monday through Friday and have your weekends off?
• Would you like to dress casually and be comfortable in your work environment?
• Would you like an aggressive PTO plan that supports your time off with family and friends?
• Do you have at least one year of customer service experience?
• Do you have experience in a call center environment working in a call queue?
• Do you have strong keyboard and computer skills?

We offer a competitive starting wage and we offer an aggressive time off plan, 401(k), health, dental and life insurance.