Customer Service Representative (Hybrid)

W.w. Grainger; Honolulu (HI); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, dental, vision and life保险

6 PTO and 6 holidays per year

Tuition reimbursement and student loan

401(k) company contribution

Job summary

Grainger in Janesville, WI is hiring a Customer Service Representative to join our inbound call center.

This full-time role starts at $17.25/hour with raises and offers an 8-week onsite training, followed by a hybrid option allowing three days onsite and two at home. You’ll interact with customers, handle product inquiries, pricing, returns, and help ensure a positive experience while working in a supportive team.

Qualifications

• 1+ years of customer service experience; inbound center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Ability to commute to our facility and sit for long periods.

Responsibilities

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and leaving customers with a positive impression.
• Demonstrate professional oral and written communication skills including strong reading comprehension.
• Navigate customer challenges by using all resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.

Skills

Inbound phone support

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

Customer Service Representative - Janesville, WI

Full job description: As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

We’re hiring full-time inbound phone service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience in June 2024. Join us at 401 S. Wright Road, Janesville, WI 53546.

Pay

Start at $17.25/hour with three automatic raises in 12 months bringing your pay to $18.45/hour!

Shift, Training & Work Environment

The shift we are hiring for is 8:30 a.m. to 5:00 p.m. Central time Monday through Friday.

Our 8-week onsite onboarding and training academy empowers you to confidently connect with our customers through core skills like critical thinking, decision making and communication.

After completing our 8-week onsite training, team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (the two days are your choice and can change each week based on your preference). You can also enjoy working in the office up to 5 days! You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts typically after 6 months.

Grow with Grainger

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across speciality teams or into other departments of our evolving business.

Our Culture

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

You Will

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls that leave customers with a positive impression.
• Demonstrate professional oral and written communication skills including strong reading comprehension.
• Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.

You Have

• High School diploma or equivalent.
• 1+ years of customer service experience; inbound customer service center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Experience with high touch, hands‑on, personalized service with customers in a fast‑paced environment.
• Ability to commute to our facility.
• Ability to sit up to 8 hours a day.
• A secure workspace dedicated to job activity – required for work from home/hybrid.
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds – required for work from home/hybrid.

Benefits

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs:

• Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs.
• 6 free sessions each year with a licensed therapist to support emotional wellbeing.
• Paid time off (PTO) and 6 company holidays per year.
• Access to up to 30% of your paycheck before payday to help with financial emergencies.
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools.