Counter Sales/Warehouse

Butler Supply Inc; Columbia (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Great work environment

401K plan with company match

Health, Dental, Vision insurance

Paid vacation

Paid sick time

Holidays

Educational opportunities

Advancement opportunities

Job summary

Butler Supply Inc. is seeking a customer-focused associate to assist customers, process orders, and coordinate deliveries in a fast-paced environment.

The role emphasizes accurate record keeping, strong communication, and teamwork. A Class E license is required or obtainable, with forklift operation experience preferred. A safe, professional demeanor helps ensure exceptional service and growth for the team.

Qualifications

• Knowledge of electrical and/or plumbing products is strongly preferred.
• Strong attention to detail.
• Able to juggle multiple tasks and responsibilities.
• Strong problem solving skills.
• Customer service attitude, friendly demeanor.
• Good communication skills.
• Must have or be able to obtain, a Class E license.
• Good driving record.
• Ability to preserve confidential information.
• Team player, able to work well under pressure.
• Acceptable computer aptitude.

Responsibilities

• Assist customers at the counter and over the phone.
• Release tickets and coordinate deliveries.
• Resolve issues and provide solutions to customer challenges.
• Maintain accurate records and protect confidential information.
• Operate material handling equipment safely.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Class E license

Tools

Forklift operation

Pallet jack operation

Job description

Description

The Company

A successful, well respected, family-owned business that provides products for our customers they can get from any of our competitors. We are looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our customers, AND your co-workers, want to be a part of. Our company vision of Success, Together can be achieved by working as a team, and partnering with our customers, providing service that will exceed expectations and contribute to growth for all.

The Role

Build a career and establish relationships through friendly interaction and service with customers and co-workers alike. Provide a great customer experience by providing great customer service! Ensuring customer satisfaction contributes to branch growth, which in turn can come back to you through a profit-sharing bonus program. This role allows you to reap the health benefits of being physically active, and the mind and career growth you can enjoy by being mindfully busy - creating solutions to customer challenges, problem solving, collaborating with colleagues. Your Customer Focused priority, Friendly Attitude, and Product Knowledge will go a long way in ensuring we meet and exceed our customers' expectations.. Your Conscientious Contributions in any task you take on, ensuring accuracy, efficiency, and timeliness, will help in building and maintaining customer confidence in our capabilities. Your Safety-First attitude contributes to creating and maintaining a safe work environment for you, your co-workers, and your customers! Your Team Focused efforts in your willingness to do whatever is needed to take care of the customer, whether it is assisting a customer at the counter, answering the phone, releasing tickets, making a delivery, resolving issues, etc. will help to separate us from our competition. EVERY associate impacts the service level we provide our customers. Join us and contribute to a team atmosphere that demonstrates our Core Values of Exceptional Service, Continuous Improvement/Forward Thinking, Industry Expertise, Respect, and Mutual Profitability.

Requirements

The Details

Desired skills and abilities:

• Knowledge of electrical and/or plumbing products is strongly preferred.
• Strong attention to detail.
• Able to effectively juggle multiple tasks and responsibilities
• Strong problem solving skills
• Customer service attitude, friendly demeanor
• Effective time management, organization skills.
• Good communication skills, both verbal and written.
• Must have or be able to obtain, a Class E (Chauffer's) license
• Good driving record.
• Ability to exude professionalism, tact, diplomacy and sensitivity when dealing with customers, employees, internal associates at all levels.
• Capable of preserving confidential or sensitive information.
• Team player, able to work well under pressure.
• Acceptable computer aptitude.

Physical Requirements:

• Regularly required to stand, sit, walk; use hands and arms to finger, handle, feel, reach, or carry.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Frequently required to lift, up to 25 lbs.
• Occasionally required to lift, up to 50 lbs.
• Must be able to safely tolerate heat in the summer and cold in the winter.
• Regularly required to talk and hear; read, and identify numbers
• Regularly required to apply sound reasoning and logic in performing daily tasks.
• Required to be able to safely operate material handling equipment including a forklift, pallet jack, wire-cutting machine.

Benefits Offered:

• Great work environment!
• 401K Plan with Company match; Health, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Critical Illness and Accident Coverage
• Paid Vacation
• Paid Sick Time
• Holidays
• Ongoing educational opportunities
• Advancement opportunities