Customer Care & Dispatch Specialist

Anderson Mechanical Inc.; Pascagoula (MS); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Tuition assistance

Job summary

A respected local HVAC company in Pascagoula is seeking a motivated Customer Care & Dispatch Specialist to join their fast-growing team. This role involves handling calls, managing service appointments, and supporting sales. The ideal candidate is articulate and possesses strong customer service skills. Competitive pay plus commissions and various benefits are offered, including health insurance and opportunities for advancement.

Qualifications

• Articulate, goal-driven, and ready to grow with a respected local company.
• Strong phone communication and customer service skills.

Responsibilities

• Handle inbound and outbound calls, schedule service appointments, and follow up on open estimates.
• Communicate confidently and friendly to support revenue growth.
• Apply product and software training before calls begin.

Skills

Strong phone communication

Customer service skills

Customer service

Job description

Customer Care & Dispatch Specialist – Competitive Pay + Commissions

Anderson Mechanical is hiring a motivated Customer Care & Dispatch Specialist to join our fast-growing HVAC and appliance service team. This role combines dispatching, sales support, collections, and administrative communication — perfect for someone who thrives on the phone and loves turning conversations into results.

Responsibilities

• Handle inbound and outbound calls, schedule service appointments, and follow up on open estimates.
• Communicate confidently and friendly to support revenue growth.
• Apply product and software training before calls begin.

Qualifications

• Articulate, goal-driven, and ready to grow with a respected local company.
• Strong phone communication and customer service skills.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance

EEO Statement: Anderson Mechanical is an equal opportunity employer.