Customer Service Representative

Rescue Air Heating and Cooling; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Health Savings Account (HSA)

401(k) with company match

Paid Time Off (PTO)

Job summary

Rescue Air Heating and Cooling in Dallas, Texas is seeking a full-time Customer Service Representative (CSR) to join a dynamic Call Center Team. This role involves delivering exceptional service, scheduling appointments, and maintaining customer information. Candidates should have 1-2 years of experience in a customer service role, possess strong accuracy and organizational skills, and be adaptable in a fast-paced environment. The position offers medical, dental, vision coverage, and opportunities for career growth.

Qualifications

• 1-2 years in a customer service or call center role.
• Strong accuracy and organizational skills.
• Comfortable in a fast-paced, team-oriented environment.

Responsibilities

• Deliver exceptional service by answering customer calls, emails, and chats promptly and professionally.
• Schedule service appointments and coordinate technician dispatch efficiently.
• Maintain accurate and up-to-date customer information in our system.
• Resolve issues and ensure customer satisfaction at every interaction.

Skills

Detail-Oriented

Adaptability

Customer Service

Tools

ServiceTitan

Job description

Ready to TRADE Up to a Better Opportunity?

Rescue Air and Plumbing is on the lookout for a Customer Service Representative (CSR) with a positive attitude and a passion for helping others. Join our dynamic Call Center Team and be part of a company that truly values its people. If you're ready for a role that offers career advancement, job satisfaction, and a supportive team culture we want to hear from you!

Why Choose Rescue Air and Plumbing?

• Medical, Dental, and Vision Coverage
• Health Savings Account (HSA)
• 401(k) with company match
• Competitive base pay + performance-based spiffs

Work-Life Balance

• Paid Holidays
• Paid Time Off (PTO)
• Ongoing training and professional development
• Opportunities for advancement within a growing company

What You’ll Do

• Deliver exceptional service by answering customer calls, emails, and chats promptly and professionally
• Schedule service appointments and coordinate technician dispatch efficiently
• Maintain accurate and up-to-date customer information in our system
• Resolve issues and ensure customer satisfaction at every interaction

What You Bring

• Experience: 1–2 years in a customer service or call center role
• Detail-Oriented: Strong accuracy and organizational skills
• Adaptability: Comfortable in a fast-paced, team-oriented environment
• Bonus: Experience with ServiceTitan is a big plus!

Join a company where your work matters and your voice is heard. Apply today and take the next step in your career with Rescue Air and Plumbing!

Job Type: full-time
Work location: On-site