Customer Service Rep

GetJobSmart; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Bonuses

Job summary

Keystone Atlantic LLC in Austin, TX is seeking a Customer Service Rep for a full-time position in the logistics and supply chain industry. The role involves providing exceptional customer service, handling inquiries, resolving issues, and supporting order processing.

You will work with a collaborative team in Austin, TX, in a lively urban setting. The ideal candidate will have excellent communication skills, be detail-oriented, and able to stay composed under pressure while delivering solutions.

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• Experience in customer service is a plus.
• Excellent written and verbal communication skills.
• Detail-oriented and able to work under pressure.

Responsibilities

• Provide exceptional customer service to clients and customers, ensuring their needs are met and their experience is positive.
• Handle customer inquiries, complaints, and requests, resolving issues promptly and professionally.
• Assist in maintaining accurate records and documentation of customer interactions.
• Collaborate with the sales and operations teams to ensure smooth and efficient service delivery.
• Stay updated on industry trends and best practices in customer service and supply chain management.

Skills

Communication

Problem solving

Multitasking

Microsoft Office

Education

Bachelor's degree in Business, Communications, or related field

Tools

Outlook

Word

Excel

Job description

Keystone Atlantic LLC in Austin, TX is seeking a Customer Service Rep for a FULL_TIME position. The role involves providing exceptional customer service in the logistics and supply chain industry. The salary range is $55,000 - $74,666.

As a Customer Service Rep, you will handle customer inquiries, resolve issues, and ensure customer satisfaction. You will also assist with order processing and provide information about our services. Your day-to-day tasks will involve communication and problem-solving.

You will work with our team in Austin, TX, a bustling city known for its vibrant atmosphere and diverse culture. The workplace is located in a lively urban setting, surrounded by a mix of modern high-rises, historic buildings, and bustling streets. The team is collaborative and supportive, fostering a positive work environment where ideas are shared freely and constructively. The office space is designed to encourage interaction, with open workstations and shared areas for brainstorming and socializing. The team's supportive culture extends beyond the workplace, with regular social events and team-building activities that strengthen camaraderie and morale.

The salary range for this position is between $55,000 and $74,666 per year, with the exact amount typically determined by factors such as the candidate's experience, qualifications, and the specific responsibilities of the role.

• In addition to the competitive base salary, employees can enjoy a comprehensive benefits package that includes health insurance, which covers a wide range of medical services and prescriptions, as well as retirement plans designed to help employees save for their future.
• Paid time off is also provided, allowing employees to take vacation days, sick leave, and other types of leave as needed.
• Depending on the candidate's qualifications and the specific requirements of the position, additional benefits may be available, such as professional development opportunities, flexible work arrangements, or bonuses.

To be successful in this role, you should have excellent communication skills. Experience in customer service or a related field is preferred. You should be detail-oriented and able to work well under pressure.

Key Responsibilities

• Provide exceptional customer service to clients and customers, ensuring their needs are met and their experience is positive.
• Handle customer inquiries, complaints, and requests, resolving issues promptly and professionally.
• Assist in maintaining accurate records and documentation of customer interactions.
• Collaborate with the sales and operations teams to ensure smooth and efficient service delivery.
• Stay updated on industry trends and best practices in customer service and supply chain management.

Key Qualifications

• Bachelor's degree in Business, Communications, or a related field.
• Previous experience in customer service or a similar role is a plus.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

Application deadline: November 22, 2026