Patient Support Representative

Appalachian Mountain Health; Northern (KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Appalachian Mountain Health is seeking a Patient Support Representative/Front Desk to serve as the initial contact for clients, providers, and third parties. Responsibilities include answering, screening, prioritizing inquiries, scheduling appointments, enrolling patients in the EHR, and collecting payments while ensuring a friendly, professional experience.

The role requires handling messages and coordinating with clinical staff, verifying insurance details, and maintaining accurate patient

Qualifications

• We are not provided with explicit qualifications beyond responsibilities and requirements.

Responsibilities

• Answer screening, prioritize, and delegate a large volume of telephone inquiries with professionalism and de-escalation when needed.
• Return calls from clients, providers, and third parties in a timely manner.
• Refer clinical inquiries to appropriate staff for triage.
• Schedule appointments and ensure a welcoming first impression for the organization.
• Check in clients and complete full registration.
• Verify insurance information; collect payments where applicable.

Tools

EHR

Job description

Description

JOB SUMMARY:

Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts.

KEY RESPONSIBILITIES:

• Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• Returning client, provider and third party calls in a timely manner.
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
• Scheduling appointments.
• Provide a welcoming first impression of the organization.
• Client check in and complete full registration process.
• Experience with verifying client insurance is preferred but not required.
• Collecting payments.
• Verifying insurance information.

Requirements

REQUIREMENTS:

• Sending and following up on messages between client's and providers/clinical staff members via EHR
• Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
• Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
• Verifying information on file and updating said information as necessary.
• Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
• Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
• As appropriate, triaging phone calls and following up on client's requests.