Customer Service Representative

TEKsystems; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

TEKsystems in Indianapolis, IN is seeking a Customer Service Representative for a hybrid, 6-month contract-to-hire role. The position involves assisting participants by phone and email, supporting registrations and login issues, and guiding users through program portals.

Ideal candidates have 1+ year of call center experience, strong communication skills, and the ability to work onsite two days per week after training. The role pays $16.00/hour with a blend of on-site and remote work.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of call center experience.
• Demonstrated customer service and issue resolution skills.
• Strong attention to detail and active listening abilities.
• Proficiency with Microsoft Word, Excel, and other computer applications.
• Excellent verbal and written communication skills.
• Professional and pleasant phone demeanor.
• Ability to work flexible schedules and overtime as needed.
• Successful completion of a background check and drug screen.
• Must live within one hour of Indianapolis, IN.
• Ability to work onsite two days per week after training.

Responsibilities

• Provide exceptional customer service and strive for first-call resolution.
• Handle incoming phone calls, email requests, and escalated inquiries.
• Assist participants with registration and login issues.
• Guide users through program-specific websites and online portals.
• Answer questions regarding applications and services available through the participant portal.
• Partner with Account Management to resolve complex or non-routine issues.
• Assist members with completing surveys over the phone.
• Accurately document customer interactions and resolutions.

Skills

Customer service

Active listening

Communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Service Representative (Hybrid)

*Location:* Indianapolis, IN

*Pay:* $16.00/hour

*Employment Type:* 6-Month Contract-to-Hire

Position Overview We are seeking a Customer Service Representative to join a growing team in Indianapolis, IN. This 6-month contract-to-hire opportunity is ideal for candidates with call center experience who enjoy helping customers, resolving issues, and delivering exceptional service.

In this role, you will assist participants via phone and email, support registration and login issues, answer program-related questions, and help ensure a positive customer experience through effective issue resolution.

Key Responsibilities

• Provide exceptional customer service and strive for first-call resolution.
• Handle incoming phone calls, email requests, and escalated inquiries.
• Assist participants with registration and login issues.
• Guide users through program-specific websites and online portals.
• Answer questions regarding applications and services available through the participant portal.
• Partner with Account Management to resolve complex or non-routine issues.
• Assist members with completing surveys over the phone.
• Accurately document customer interactions and resolutions.

Required Qualifications

• High School Diploma or GED.
• Minimum of 1 year of call center experience.
• Demonstrated customer service and issue resolution skills.
• Strong attention to detail and active listening abilities.
• Proficiency with Microsoft Word, Excel, and other computer applications.
• Excellent verbal and written communication skills.
• Professional and pleasant phone demeanor.
• Ability to work flexible schedules and overtime as needed.
• Successful completion of a background check and drug screen.
• Must live within one hour of Indianapolis, IN.
• Ability to work onsite two days per week after training.

Preferred Qualifications

• 1-3 years of experience in a technical call center or customer support environment.
• Bilingual in English and Spanish (preferred and prioritized for interview consideration).
• Experience supporting customers with technical, website, or account-related issues.

Work Schedule

This is a *hybrid position*. Once training is completed, employees will work onsite *two days per week* and remotely the remaining days.

Available Permanent Shifts

• 8:00 AM - 4:30 PM
• 8:30 AM - 5:00 PM
• 9:00 AM - 5:30 PM
• 10:00 AM - 6:30 PM
• 11:00 AM - 8:00 PM

Please note: Assigned shifts are permanent and do not change after offer acceptance.

Home Office Requirements

• Private workspace with a door.
• Ability to hardwire a company-issued laptop directly to the internet (Wi-Fi is not permitted).
• Working from home cannot be used as a substitute for childcare.

*Pay Rate:* $16.00/hour

*Location:* Indianapolis, IN

*Employment Type:* 6-Month Contract-to-Hire

*Schedule:* Hybrid (2 days onsite per week after training)l

*Job Type & Location*This is a Contract to Hire position based out of Indianapolis, IN.

*Pay and Benefits*The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

*Workplace Type*This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.