Call Center Representative - $20/hr.

TEKsystems; Mount Washington (KY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability benefits

HSA

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a Call Center Representative in Mount Washington, KY. The role focuses on handling 60+ calls from businesses and consumers about the refund advantage program, including outbound Discovery calls when volume is low.

It requires navigating systems to access account information and delivering accurate responses with professionalism. The position is onsite and contract-based, with a pay range of $20.00 per hour and a comprehensive benefits package for eligible roles.

Qualifications

• Must have high school diploma and call center experience.
• Must pass a Call Center Assessment (10–15 minutes) and a Chat Simulation.
• Strong verbal communication and the ability to explain complex information clearly and patiently.
• Must be able to handle sensitive and confidential information.
• No rapid job changes; self-motivated and career-driven.
• Ability to navigate systems to retrieve and provide accurate account information, handling 60+ calls and answering within 30 seconds.

Responsibilities

• Handle 60+ calls from businesses using tax software and from consumers about the refund advantage program and faster tax returns.
• When call volume is low, perform outbound Discovery calls to re-engage past customers; transfers to Sales as needed.
• Occasional chat work.
• Document each call for tend analysis and maintain call volume and service levels at 90%+.

Skills

Call center experience

Clear communication

Patience in explanation

Confidential handling

Fast call handling

Education

High school diploma

Job description

Job Title: Call Center Representative

Hours: M-F 8:30a-6p EST

Location: Louisville, Kentucky 40222

Start date: 09/24/2026

Compliance: drug test + must not have any time off in the first 90 days

Must haves

• Must have high school diploma and call center experience
• MUST be able to pass assessment that takes 10-15 minutes (Call Center Assessment), as well as Chat Simulation (I suggest completing both assessments on a computer/laptop) as they are assessing your grammar and how professional you are via chat.
• Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
• Must be able to have in-depth dialogue, conversations and explanations with members can be of a sensitive and/or highly confidential nature.
• No jumpy tenures and must be self-motivated and motivated to advance your career
• Must have the ability to quickly navigate through system applications to obtain and provide accurate account information, answer all incoming calls in 30 seconds or less, and complete customer request calls.

Job description

• Call Center Reps will be taking 60+ calls from businesses that use their tax software as well as consumers. Consumers will call inquiring about their refund advantage program, which allows consumers to get their tax returns quicker through a loan. The businesses are typically mom & pop shops that help with taxes.
• When call volume is low, Call Center Reps will be doing outbound "Discovery" calls, which are past customers who have used their service, and will be calling to see if they want to use again. If they do, then the call will be transferred to the Sales Department.
• This role will do some chat work as well!
• Document each incoming and outbound call for tend analysis, manage multiple customer interactions while maintaining accuracy, as well as maintain overall call volume and service levels at 90% or above.

Job Type & Location: This is a Contract position based out of Mount Washington, KY.

Pay and Benefits: The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Mount Washington, KY.

Application Deadline: This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.