Customer Service Representative

AD; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan participation

Job summary

The Customer Service Representative (CSR) is responsible for providing timely, professional, and accurate support to customers by resolving inquiries, addressing concerns, and ensuring a positive customer experience. This role serves as a key point of contact between the company and its customers and plays an essential role in customer retention and satisfaction.

Fully remote position offering flexible schedules; compensation is competitive and may include benefits such as health insurance, PTO,

Qualifications

• High school diploma or equivalent; further education preferred.
• 1+ year in customer service or related experience, call center an asset.
• Strong verbal and written communication; calm handling of concerns.
• Basic computer skills; quick to learn new systems.
• Organized with strong attention to detail.

Responsibilities

• Respond to inquiries via phone, email, chat, or ticketing system with courtesy.
• Resolve issues efficiently following company policies.
• Document interactions and resolutions in internal systems.
• Escalate complex issues to appropriate teams when needed.
• Maintain knowledge of products and processes; meet service levels.
• Collaborate with Sales, Operations, Product to improve experience.
• Identify recurring issues and provide leadership feedback.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma

Associates degree preferred

Bachelor's degree preferred

Tools

CRM software

Zendesk

Salesforce

Freshdesk

Job description

Job Summary

The Customer Service Representative (CSR) is responsible for providing timely, professional, and accurate support to customers by resolving inquiries, addressing concerns, and ensuring a positive customer experience. This role serves as a key point of contact between the company and its customers and plays an essential role in customer retention and satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing system in a courteous and professional manner.
• Resolve customer issues efficiently while following company policies and procedures.
• Accurately document customer interactions, issues, and resolutions in internal systems.
• Escalate complex or unresolved issues to appropriate teams or management when necessary.
• Maintain a strong understanding of company products, services, and processes.
• Meet or exceed service level expectations, including response time and quality standards.
• Collaborate with internal teams (Sales, Operations, Product, etc.) to improve customer experience.
• Identify recurring issues and provide feedback to leadership for continuous improvement.

Required Qualifications

• High school diploma or equivalent (associate's or bachelor's degree preferred)
• 1+ year of customer service or related experience (call center or support environment preferred)
• Strong verbal and written communication skills
• Ability to handle customer concerns calmly and professionally
• Basic computer proficiency and comfort learning new systems
• Strong organizational skills and attention to detail.

Preferred Skills

• Experience using CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving mindset with a customer-first attitude

Work Environment & Schedule

• Full-time or part-time position (as applicable)
• Fully remote
• May require occasional evenings, weekends, or holidays based on operational needs

Compensation & Benefits

• Competitive hourly rate or salary, based on experience
• Benefits may include health insurance, paid time off, paid holidays, and retirement plan participation (where applicable)

Equal Employment Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.