Customer Support Representative

100KCrossing; California City (CA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Flexible schedule

Remote/Hybrid options

PTO and holidays

Career development support

Job summary

100KCrossing is seeking a Customer Support professional to respond to inquiries via phone, email, live chat, and ticketing systems, ensuring timely and professional service. You will diagnose issues, collaborate with internal teams, and assist with account setup, billing inquiries, and updates.

The role requires 2+ years in fast-paced customer support, strong communication, and proficiency with CRM tools like Salesforce, Zendesk, and Hubspot.

Qualifications

• 2+ years of customer service or client support experience in a fast-paced environment (SaaS, tech, or agency experience preferred).
• Exceptional verbal and written communication with strong active listening.
• Proficiency with modern CRM platforms (Salesforce, Zendesk, Hubspot) and helpdesk tools.
• Strong analytical abilities with a calm, patient approach to de-escalating difficult customer situations.
• High attention to detail with the ability to multitask and manage time effectively.

Responsibilities

• Respond to inbound customer inquiries across phone, email, live chat, and ticketing systems in a timely and professional manner.
• Diagnose, troubleshoot, and resolve product or service issues by collaborating with internal operations and product teams.
• Assist customers with account setup, order tracking, billing inquiries, service updates, and account modifications.
• Accurately document all customer interactions, feedback, and escalation notes within the CRM system.
• Identify recurring customer pain points and contribute suggestions for improving knowledge base articles and operational workflows.

Skills

Customer Service

CRM Proficiency

Communication

Problem Solving

Time Management

Multitasking

Tools

Salesforce

Zendesk

Hubspot

Job description

Key Responsibilities

• Customer Support & Engagement: Respond to inbound customer inquiries across phone, email, live chat, and ticketing systems in a timely and professional manner.
• Issue Resolution: Diagnose, troubleshoot, and resolve product or service issues by collaborating with internal operations and product teams.
• Account Maintenance: Assist customers with account setup, order tracking, billing inquiries, service updates, and account modifications.
• Documentation & Tracking: Accurately document all customer interactions, feedback, and escalation notes within the CRM system.
• Process Improvement: Identify recurring customer pain points and contribute suggestions for improving knowledge base articles and operational workflows.

Qualifications & Requirements

• Experience: 2+ years of customer service or client support experience in a fast-paced environment (SaaS, tech, or agency experience preferred).
• Communication: Exceptional verbal and written communication skills with strong active listening capabilities.
• Tech Literacy: Proficiency with modern CRM platforms (e.g., Salesforce, Zendesk, Hubspot) and helpdesk tools.
• Problem-Solving: Strong analytical abilities with a calm, patient approach to de-escalating difficult customer situations.
• Adaptability: High attention to detail with the ability to multitask, prioritize responsibilities, and manage time effectively.

Preferred Qualifications

• Experience working in a remote or hybrid customer support environment.
• Familiarity with helpdesk ticketing systems, chat software, and basic knowledge base documentation tools.
• Bilingual skills (Spanish or English/other languages) are a strong plus.

What We Offer

• Competitive hourly rate or base salary with performance bonuses.
• Comprehensive medical, dental, and vision benefits coverage.
• Flexible working schedule (Remote / Hybrid options).
• Paid time off (PTO), holiday pay, and wellness benefits.
• Ongoing career advancement opportunities and professional development support.