Customer Service Representative

Blue Cardinal Home Services Group; Longview (TX); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and paid holidays

Supportive team environment

Job summary

Blue Cardinal Home Services Group is seeking a full-time Customer Service Representative based in Longview, Texas. The role entails answering calls, scheduling services, and assisting customers with HVAC and plumbing needs while maintaining a high level of organization and customer satisfaction.

Ideal candidates will have previous experience in customer service, particularly within the HVAC or plumbing industry. The position offers competitive hourly pay between $16-$20, a consistent schedule, and comprehensive benefits including medical, dental, and vision insurance.

Qualifications

• Previous CSR or call-center experience in HVAC or plumbing required.
• Strong communication and customer service skills are essential.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer incoming calls and get customers scheduled quickly.
• Assist customers with their HVAC and plumbing service needs.
• Prioritize calls, including urgent and emergency requests.

Skills

Strong communication and customer service skills

Ability to multitask and stay organized

Previous CSR or call-center experience

Positive attitude and team-first mindset

Tools

ServiceTitan

Job description

Customer Service Representative — Alco Air (Longview, TX)

Full-Time • Steady Schedule • $16–$20/hr • In-Person

Do you love helping people and getting them taken care of right away? Alco Air is looking for a Customer Service Representative to be the voice of our company — the first point of contact helping customers with their HVAC and plumbing needs, getting them scheduled fast, and making sure they feel confident they called the right place. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity.

Who We Are

Alco Air is a trusted name in home services, delivering top-tier HVAC and plumbing to families across East Texas. We keep things moving with organized systems and a team that takes care of customers quickly.

The Role

As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and technicians connected — delivering a great experience on every call while keeping a high volume organized and moving.

Requirements

Prior to applying, please review the requirements.

What We Offer

• Competitive hourly pay — $16–$20/hour
• Consistent, steady schedule
• Medical, dental, and vision insurance
• PTO and paid holidays
• A supportive team environment

What You'll Do

• Answer incoming calls and get customers scheduled quickly
• Assist customers with their HVAC and plumbing service needs
• Communicate clearly and professionally with customers and technicians
• Prioritize calls, including urgent and emergency requests
• Enter and update customer information accurately
• Handle a high call volume while staying organized and efficient

What We're Looking For

• Previous CSR or call-center experience in an HVAC or plumbing company (required)
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable following call scripts and processes
• Positive attitude and team-first mindset
• Knowledge of ServiceTitan a plus
• In-person position: 4 weekdays, 11:00 AM–8:00 PM, plus Saturday 8:00 AM–5:00 PM.

Why Alco Air?

If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.