Customer Service Representative (Call Center)

Airco; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay

Overtime opportunities

Training and growth opportunities

Job summary

Airco, based in Fort Worth, TX, is seeking a Customer Service Representative (CSR) to enhance customer satisfaction in a call center environment. The role requires strong communication skills and the ability to handle service calls and inquiries effectively.

The ideal candidate has a high school diploma, at least one year of customer service experience, and is ready to work in a fast-paced setting. A commitment to reliability and a solution-oriented attitude is essential. Competitive hourly pay is offered.

Qualifications

• 1+ year of customer service or call center experience preferred.
• Strong phone communication and active listening skills.
• Reliable attendance and strong work ethic.

Responsibilities

• Answer inbound customer calls in a professional manner.
• Schedule HVAC, heating, and plumbing service appointments.
• Document all interactions in the CRM/service system.

Skills

Customer service

Communication skills

Multitasking

Active listening

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM systems

ServiceTitan

Job description

Customer Service Representative (Call Center)

AirCo Air Conditioning, Heating & Plumbing

Position Summary

AirCo is seeking a reliable and customer-focused Customer Service Representative (CSR) to join our call center team. This role is the first point of contact for customers and plays a critical role in scheduling service, handling inquiries, and ensuring a positive customer experience across HVAC and plumbing services.

Key Responsibilities

• Answer inbound customer calls in a professional and friendly manner
• Schedule HVAC, heating, and plumbing service appointments
• Dispatch and coordinate service calls with field technicians
• Provide accurate information regarding services, pricing, and availability
• Handle customer concerns, complaints, and service issues with urgency and care
• Document all interactions in the CRM/service system (e.g., ServiceTitan)
• Follow up on open work orders and ensure customer satisfaction
• Support emergency and after-hours call procedures when assigned
• Maintain strong communication with dispatch, technicians, and management

Qualifications

• High school diploma or equivalent required
• 1+ year of customer service or call center experience preferred (home services experience a plus)
• Strong phone communication and active listening skills
• Ability to multitask in a fast-paced environment
• Basic computer skills (CRM systems, scheduling software, Microsoft Office)
• Professional, calm, and solution-oriented attitude
• Reliable attendance and strong work ethic

Preferred Skills (Not Required)

• HVAC, plumbing, or home services industry experience
• Experience with ServiceTitan or similar dispatch software
• Bilingual (English/Spanish)

Work Environment & Schedule

• Office-based call center environment
• Rotating schedule depending on business needs
• May include occasional evening, weekend, or on-call coverage
• Fast-paced, team-oriented setting focused on customer satisfaction and efficiency

What We Offer

• Competitive hourly pay (based on experience)
• Overtime opportunities during peak season
• Training and growth opportunities into dispatch or operations roles
• Stable, growing company environment
• Employee support and team culture focused on service excellence