Customer Service Representative

Sila; Northbrook (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off

Paid holidays

401(k) with company match

Career growth opportunities

Training programs

Team environment

Job summary

AA Service Co. is seeking a Customer Service Representative to be the friendly voice for our customers in Northbrook, IL. You will handle inbound calls, schedule visits, and manage records to ensure a smooth experience from first contact to job completion.

The ideal candidate has home services experience, knowledge of ServiceTitan, and a customer-first mindset. This full-time role offers benefits and opportunities for growth within a supportive team environment.

Qualifications

• Previous experience as a Customer Service Representative in a residential home services company.
• Knowledge of residential HVAC, plumbing, and electrical terminology.
• Experience using ServiceTitan for scheduling, call booking, and customer management.

Responsibilities

• Answer inbound customer calls for residential HVAC, plumbing, and electrical services.
• Schedule service appointments using ServiceTitan.
• Provide exceptional customer service while resolving customer questions and concerns.
• Communicate clearly and professionally with customers, technicians, and office staff.
• Maintain accurate customer records and detailed job notes.
• Prioritize emergency calls and schedule technicians efficiently.
• Promote maintenance memberships and additional services when appropriate.
• Support the team by helping create an outstanding customer experience from the first call to the completed job.

Skills

Communication

Customer service

Problem solving

Multitasking

Accountability

Punctuality

Empathy

Sales awareness

Tools

ServiceTitan

Job description

Customer Service Representative (CSR)

AA Service Co.

Be the friendly voice that keeps our customers comfortable.

At AA Service Co., our Customer Service Representatives are often the first impression customers have of our company. We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and knows how to turn every call into an outstanding customer experience.

If you have home services experience and know your way around ServiceTitan, we'd love to meet you!

What You’ll Do

• Answer inbound customer calls for residential HVAC, plumbing, and electrical services
• Schedule service appointments using ServiceTitan
• Provide exceptional customer service while resolving customer questions and concerns
• Communicate clearly and professionally with customers, technicians, and office staff
• Maintain accurate customer records and detailed job notes
• Prioritize emergency calls and schedule technicians efficiently
• Promote maintenance memberships and additional services when appropriate
• Support the team by helping create an outstanding customer experience from the first call to the completed job

What We’re Looking For

• Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
• Working knowledge of residential HVAC, plumbing, and electrical terminology
• Experience using ServiceTitan for scheduling, call booking, and customer management
• Excellent verbal and written communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask and stay organized in a fast-paced environment
• Ability to remain calm, professional, and empathetic while handling customer concerns
• Positive attitude and team-first mentality
• Strong sense of accountability and ownership
• Dependable attendance and punctuality
• Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services

What You’ll Get

• $25–$27 per hour based on experience
• Full-time, year-round position
• Medical, dental, and vision benefits
• Paid Time Off and paid holidays
• 401(k) with company match
• Ongoing training and career growth opportunities
• Supportive team environment with opportunities to advance

Why AA Service Co.?

We’re more than just a home services company—we’re a team that believes in taking care of our customers and each other. If you’re dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we’d love to hear from you.

Apply today and become part of the AA Service Co. team!