Customer Service

L&S Mechanical; Midlothian (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Texas Ace Service – Heating & Air in Midlothian, TX is looking for a customer service representative to manage a multi-line phone system, schedule appointments, and support technicians. The role requires clear communication with customers and field teams, attention to detail, and the ability to multi-task in a fast-paced HVAC environment.

The ideal candidate has 2 years CSR experience, 1 year HVAC familiarity preferred, and knowledge of the Houston metro area.

Qualifications

• 2 years CSR experience
• 1 year HVAC experience preferred
• Detail-oriented with multitasking ability
• Familiarity with the Houston metro area

Responsibilities

• Handle multi-line phone system and schedule customers
• Dispatching technicians from ServiceTitan
• Answer emails and data entry
• Transferring calls to the appropriate departments
• General office duties

Skills

CSR experience

HVAC experience

Attention to detail

Multitasking

Tools

ServiceTitan

Job description

Description

About us

Texas Ace Service – Heating & Air

Thank you for your interest in our company! Texas Ace Service is located in Midlothian, TX, but serves the entire DFW Metroplex and continues to grow day after day. We strive to provide the highest quality customer service to every home owner we come in contact with. We also understand happy employees provide the best customer service to anyone they come in contact with. We are looking for the right person to add to our Texas Ace Service family!

The ideal candidate would be able to work well under pressure in a fast paced environment on multiple platforms. We would also need someone that can effectively communicate with our customers and technicians with ease, and someone who can learn quick! You would be responsible for handling a multi-line phone system, making calls to schedule our customers, book appointments accurately and have basic knowledge of the DFW area map. We are looking for a candidate that is extremely detail-oriented and able to multi-task with ease, because after all, this is an HVAC company in Texas!

This position provides the opportunity to work the On-Call phone one week a month for additional overtime pay along with an on call bonus, where you handle the phones on nights/weekends from home.

Requirements

• Flexibility in schedule
• CSR Experience – 2 years
• HVAC Experience – 1 year preferred
• Attention to detail, able to multi-task efficiently
• Ideal Candidate ALSO has familiarity with the HOUSTON metro area

Our goal is to provide both, our customers and technicians, with the most time efficient scheduling as possible, while maintaining a pleasant and inviting personality. Other job responsibilities would consist of:

• Dispatching technicians from ServiceTitan
• Answering Emails
• Data Entry
• Transferring calls to the appropriate departments
• General office duties

Texas Ace Service – Heating & Air provided the following inclusive hiring information

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Work Location

• One location — Midlothian, TX

Work Remotely

• Hybrid