Customer Service Representative

ASPEN CONTRACTING; Lincoln (NE); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Healthcare eligibility beginning the 1

401(k) eligibility beginning the first

Job summary

Aspen Contracting seeks a Customer Service Representative at our NHQ in Lee’s Summit, MO. This full-time role pays $16-$18 per hour and reports to Susan Swisher. You will be the primary contact for customers, handling a high volume of inbound and outbound calls.

You will verify information, maintain records, document interactions, process payments, and use Dialpad and internal systems. Schedule options include Mon-Thu 9:00 AM–7:00 PM or Mon-Fri 9:00 AM–6:00 PM, with benefits after the initial

Qualifications

• 1+ year of phone-based customer service experience.

Responsibilities

• Serve as a primary point of contact for customers.
• Handle a high volume of inbound and outbound calls.
• Respond to customer questions, inquiries, and concerns in a professional and timely manner.
• Verify customer information and maintain accurate customer records.
• Document customer interactions, comments, concerns, and follow-up needs.
• Route customer requests to the appropriate department or team member; communicate with internal departments.
• Maintain and update customer information and databases.
• Assist with project approvals and related paperwork.
• Process customer payments, including ACH, credit card, and deposits.
• Use Dialpad and other internal systems to manage customer communication.

Skills

Phone-based customer service

Multitasking

Verbal and written communication

Documentation of interactions

Microsoft Word

Excel

Customer records management

Organized and detail-oriented

Clear and confident communicator

Tools

Dialpad

Internal systems

Job description

Customer Service Representative

Department: Customer Service

Employment Type: Full Time

Location: NHQ

Reporting To: Susan Swisher

Compensation: $16.00 - $18.00 / hour

Description

Location: Lee’s Summit, MO

Schedule: Monday-Thursday, 9:00 AM-7:00 PM OR Monday-Friday, 9:00 AM-6:00 PM

Pay: $16-$18 per hour, based on experience

Employment Type: Full-Time

What You'll Do

As a Customer Service Representative, you will:

• Serve as a primary point of contact for customers
• Handle a high volume of inbound and outbound customer calls
• Respond to customer questions, inquiries, and concerns in a professional and timely manner
• Verify customer information and maintain accurate customer records
• Document customer interactions, comments, concerns, and follow-up needs
• Route customer requests and unresolved issues to the appropriate department or team memberCommunicate and coordinate with internal departments and employees
• Maintain and update customer information and databases
• Assist with project approvals and related paperwork
• Process customer payments, including ACH, credit card, and deposits
• Use T-Mobile Dialpad and other internal systems to manage customer communication

What We’re Looking For

We're looking for a customer-focused professional who is comfortable communicating by phone and able to manage multiple priorities throughout the day.

Preferred qualifications include:

• 1+ year of phone-based customer service experience
• 1+ year of experience working in a professional office environment
• Experience handling inbound and outbound calls
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Experience maintaining customer records and documenting interactions
• Proficiency with Microsoft Word and Excel
• • Customer-focused and professional
  • Friendly, upbeat, and personable
  • Comfortable speaking with a variety of customers by phone
  • Organized and detail-oriented
  • Able to multitask and manage changing priorities
  • Willing to learn new systems and processes
  • Responsive and dependable
  • A clear and confident communicator

Benefits

• Healthcare eligibility beginning the first of the month following 60 days of employment
• 401(k) eligibility beginning the first quarter after one year of employment