Customer Service Representative - PT

OMB Bank; Springfield (MO); On-site; USD 30,000 - 35,000; Part time

Benefits offered by this job

Paid Leave: PTO, Military, Bereavement, and Jury Duty

Full and partially paid insurance plans

100% match of retirement savings

Job summary

OMB Bank is seeking a friendly and energetic Customer Service Representative for a part-time position in Springfield, Missouri. Responsibilities include assisting customers with financial needs, resolving issues, and providing information about products and services through various communication channels.

The role requires a high school diploma, customer service experience, and strong communication skills. Employee benefits include paid leave, insurance plans, and retirement savings matching.

Qualifications

• Minimum of one year of clerical and customer service experience required.
• Strong mathematical, problem-solving and computer skills.
• Basic knowledge of banking operations preferred.

Responsibilities

• Assist individuals with their financial needs and resolve problems.
• Provide assistance regarding products and services by phone or electronic means.
• Engage with customers via telephone, online chat, and interactive video.

Skills

Customer service

Communication skills

Problem-solving

Mathematical skills

Multi-tasking

Education

High school diploma or equivalent

Job description

Customer Service Representative – Part-Time

The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service representative will help individuals with their financial needs, resolve problems, and provide assistance and information regarding products and services by phone or electronic means. The role engages with customers by telephone, online chat, and interactive video.

Primary Location/Schedule

• 3050 S. Delaware Ave., Springfield, MO 65804
• Schedule: Monday – Friday, 12:00 pm - 6:00 pm; Saturdays 9 am – 12:00 pm
• Part-time: 25-28 hours per week average

Position Requirements

• High school diploma or equivalent, or combination of education and relevant experience
• A minimum of one year of clerical and customer service experience required
• Excellent customer service and strong communication skills
• Strong mathematical, problem-solving and computer skills
• Basic knowledge of banking operations preferred
• Effective multi-tasking and organizational skills
• Willingness to proactively cross-sell bank products & services

Employee Benefits

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: PTO, Military, Bereavement, and Jury Duty
• Full and partially paid insurance plans: life w/ AD&D, and dental
• Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services
• Plus more

EOE/VETERANS/DISABLED E-VERIFY EMPLOYER