Customer Service Account Associate - Springfield

T-Mobile; Springfield (MO); On-site; USD 41,600 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer match

Paid time off

Tuition assistance

Employee stock purchase plan

Parental and family leave

Discounts on mobile service

Job summary

T-Mobile is seeking a Customer Service Specialist in Springfield, MO. You will resolve customer inquiries, manage accounts, and use training tools to maintain service quality while meeting productivity and quality standards.

The role requires a high school diploma or GED with 6 months of customer service experience preferred. Strong communication and problem-solving skills are essential to deliver empathetic, customer-focused service.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience preferred.
• Strong communication, problem solving, and empathy.
• Experience with Microsoft applications and typical call center tools.

Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution.
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances.
• Deliver customer service using available resources and training tools to maintain service quality.
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies.
• Meet department productivity and quality standards to support operational goals.
• Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences.
• Also responsible for other duties or projects as assigned by business management as needed.

Skills

Account management

Answering telephones

Customer education

Customer needs identification

Customer problem solving

Customer retention

Customer service

Customer-focused

Empathy

Microsoft applications

Multitasking

Operating system concepts

Payment collections

Payment schedules

Service-oriented

Troubleshooting

Education

High School Diploma or GED

6 months of customer service experience

Job description

Job Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts to identify service opportunities and facilitate collections of past‑due balances
• Deliver customer service using available resources and training tools to maintain service quality
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
• Meet department productivity and quality standards to support operational goals
• Approach each customer interaction with respect and a solution‑oriented mindset to foster positive experiences
• Also responsible for other duties or projects as assigned by business management as needed

Education and Work Experience

• High School Diploma or GED (Required)
• 6 months of customer service experience (Preferred)

Knowledge, Skills and Abilities

• Account management (Required)
• Answering telephones (Required)
• Customer education (Required)
• Customer needs identification (Required)
• Customer problem solving (Required)
• Customer retention (Required)
• Customer service (Required)
• Customer‑focused (Required)
• Empathy (Required)
• Microsoft applications (Required)
• Multitasking (Required)
• Operating system concepts (Required)
• Payment collections (Required)
• Payment schedules (Required)
• Service‑oriented (Required)
• Troubleshooting (Required)

Minimum Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No
Safety Sensitive Position: No

Compensation

Hourly base pay is $20.00. Employees have the opportunity to earn up to $750 while completing training milestones. After training, eligible for an annualized incentive target of up to $4,400 per year. All employees earn at least $20 per hour inclusive of base pay and incentives.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan with employer match
• Employee stock grant and employee stock purchase plan
• Paid time off and paid holidays (up to four weeks for full‑time, two‑half weeks for part‑time employees annually)
• Paid parental and family leave
• Family building benefits, backup care, and childcare subsidy
• Tuition assistance and college coaching
• Short‑ and long‑term disability, voluntary AD&D, accident, life, and long‑term care insurance
• Mobile service and home internet discounts
• Pet insurance and commuter/transit programs

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based on any of these factors is wholly inconsistent with our business and will not be tolerated.

Accommodation Contact

For individuals with a disability who need reasonable accommodation at any point in the application or interview process, please email [e-mail] or call 1-844-873-9500. This channel is not for applying for or inquiring about a position and we are unable to respond to non‑accommodation related requests.