Customer Service Representative

State Farm Agent; Lexington (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

State Farm Agent in Lexington, KY is hiring a full-time Customer Service Representative to support the local office. The role involves answering questions, explaining policy details, and assisting with billing, claims, and coverage changes, both over the phone and in person.

You will document interactions in agency systems, schedule appointments, and help maintain a high standard of service and customer retention through accurate communication and solution-oriented support.

Qualifications

• Must have customer-facing experience and strong service orientation.
• Excellent verbal and written communication to explain policy details clearly.
• Ability to document interactions accurately and follow up on requests.
• Willingness to pursue state insurance licenses if required.
• Office-based role requiring use of phones and computers.

Responsibilities

• Handle customer inquiries by phone and in person.
• Explain policy details and billing options to customers.
• Assist with claims, coverage changes, and scheduling appointments.
• Document interactions in agency systems and ensure timely resolution.
• Contribute to a positive, professional office atmosphere focused on customer retention.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Organizational skills

Phone support

Office environment

Education

High school diploma or equivalent

Tools

Agency management systems

Job description

Company Description

State Farm® agents are local professionals who help people manage everyday risks, recover from unexpected events, and pursue their goals. As part of a respected national brand with more than 90 years of history, agents build and maintain lasting relationships in the communities they serve. Over 19,000 agents across the United States bring diverse backgrounds and experiences to delivering trusted insurance and financial services. Working with a State Farm agent means joining a customer-focused environment that values integrity, reliability, and community involvement.

Role Description

This full-time, on-site Customer Service Representative role is based in Lexington, KY. The Customer Service Representative supports the State Farm agent by answering customer inquiries, explaining policy details, and assisting with billing, claims, and coverage changes. Daily responsibilities include handling phone calls and in-person visits, documenting interactions in agency systems, and following up on customer requests to ensure timely resolution. The role also involves helping customers understand their options, scheduling appointments, and contributing to a positive, professional office atmosphere focused on high-quality service and customer retention.

Qualifications

• Demonstrated strength in customer-facing roles, including Customer Service Representatives and Customer Service skills.
• Ability to provide responsive Customer Support while maintaining strong Customer Satisfaction.
• Focus on delivering an excellent Customer Experience through clear communication and problem-solving.
• Strong verbal and written communication skills and the ability to explain products and services in accessible terms.
• Comfort working in an office environment with phones, computers, and agency management systems.
• Organizational skills and attention to detail when managing multiple customer requests.
• Ability to work collaboratively with the agent and team members, as well as independently with minimal supervision.
• High school diploma or equivalent required; prior insurance, financial services, or retail/service experience is a plus.
• Willingness to pursue applicable state insurance licenses if required for certain responsibilities.