Customer Service Representative

Valorfleetservices; Leesburg (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off and holidays

401(k) with match

Paid training

Job summary

Valorfleetservices in Leesburg, VA seeks an attentive Dispatch Customer Service Associate to handle driver and client communications, collect service details, and assign work through dispatch software. The role requires clear communication, multitasking across screens, and paying attention to geography.

Preference for bilingual candidates; 1+ year in customer service or dispatch and a high school diploma are expected. Opportunities for growth into leadership and operations roles are offered.

Qualifications

• 1+ year in customer service, a call center or dispatch.
• Calm, clear phone voice even when callers are upset.
• Willingness to work nights, weekends or holidays as scheduled.
• High school diploma or equivalent.
• Excellent typing speed and attention to detail.
• Familiarity with local roads and geography.

Responsibilities

• Answer incoming calls, texts and emails from drivers, fleet clients and insurers.
• Take down service requests accurately: location, vehicle details, issue, and payment method.
• Send jobs to drivers through dispatch software and track until completion.
• Provide accurate arrival times and keep customers updated.
• Quote standard service rates and process payments over the phone.
• Handle complaints with patience and escalate when needed.
• Maintain current records in dispatch software.
• Coordinate impound releases, storage questions and vehicle pickups.

Skills

Customer service

Call center

Multitasking

Typing speed

Geography knowledge

Bilingual

Education

High school diploma or equivalent

Tools

Towbook

Omadi

Beacon

Job description

Description

What You’ll Do

Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies

Take down service requests accurately: location, vehicle details, what’s wrong, and how to pay

Send jobs to drivers through our dispatch software and track them until they’re done

Give customers accurate arrival times and keep them updated

Quote standard service rates and take payments over the phone

Handle complaints with patience and pass escalations to the right team

Keep records in [software name] current and accurate

Coordinate impound releases, storage questions and vehicle pickups

What We Offer

Health, dental and vision insurance

Paid time off and holiday pay

401(k) [with match]

Paid training — no towing experience needed

Room to grow into dispatch lead or operations roles

Requirements

What We’re Looking For

Preference will be given to bilingual candidates

1+ year in customer service, a call center or dispatch (towing or automotive experience is a plus)

A calm, clear phone voice, including when callers are upset

Comfort switching between several screens and tasks at once

Good typing speed and attention to detail

Basic knowledge of local roads and geography

Willingness to work nights, weekends or holidays as scheduled

High school diploma or equivalent

Nice to Have

Experience with Towbook, Omadi, Beacon or similar dispatch software

Bilingual (English/Spanish)

Experience working with motor clubs such as AAA, Agero or Allstate