Dispatcher

Valorfleetservices; Salem (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Valorfleetservices in Salem, VA is seeking a capable Dispatcher/Customer Service representative to join our fast-paced team. The role focuses on coordinating tow and transportation requests, communicating clearly with drivers and customers, and using multiple screens and systems to keep operations running smoothly.

The ideal candidate has a high school diploma or GED, familiarity with local roads, strong phone etiquette, and the ability to multitask under pressure.

Qualifications

• High school diploma or GED required.
• Dispatch, call center or customer service experience preferred; towing/transportation experience a plus.
• Strong knowledge of local roads and geography.
• Comfortable with computers and multi-screen workflows.
• Clear phone manner and written communication.
• Ability to prioritize, multitask and stay composed under pressure.
• Willing to work nights, weekends and holidays.
• Bilingual English/Spanish a plus.

Skills

Dispatch experience

Call center experience

Customer service

Local geography knowledge

Multi-screen usage

Phone etiquette

Prioritization & multitasking

Night/weekend/holiday availability

Bilingual EN/ES

Education

High school diploma or GED

Job description

Description

Qualifications

• High school diploma or GED.
• Dispatch, call center or customer service experience preferred. Towing or transportation experience is a strong plus.
• Good knowledge of local roads and geography.
• Comfortable with computers and able to use several screens and systems at once.
• Clear phone manner and strong written communication.
• Able to prioritize, multitask and stay composed under pressure.
• Willing to work nights, weekends and holidays.
• Bilingual (English/Spanish) is a plus.

Physical and Work Environment

• Sit for long periods using a phone headset, computer and radio.
• Work in a fast-paced office setting with frequent interruptions.