Customer Service Representative

Aurora Parts & Accessories; Lebanon (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Aurora Parts & Accessories is seeking a customer service representative to directly assist customers, process orders, and resolve inquiries. You will respond to inquiries, manage order statuses, and maintain professional relationships with discretion and speed.

The role requires strong communication skills, attention to detail, and proficiency in basic computer tools. Prior experience with internal systems is a plus, and the company emphasizes equal opportunity employment.

Qualifications

• Must have excellent written and verbal communication skills.
• Strong phone etiquette and customer interaction abilities.
• Attention to detail and ability to complete tasks accurately.

Responsibilities

• Serve as direct point of contact for customers to provide information and resolve complaints.
• Receive and process high volume of orders via phone, fax, and electronic formats accurately and promptly.
• Respond to inquiries and status requests in a timely manner.
• Maintain customer relationships with discretion and independent judgment.

Skills

Customer service

Verbal communication

Written communication

Phone etiquette

Attention to detail

Education

High school diploma

Tools

Microsoft Word

Excel

Internal systems

Job description

SUMMARY

This position’s primary duty will be to serve as a direct point of contact for customers and is responsible for ensuring that the Company’s customers receive an adequate level of service. This position maintains solid customer relationships by providing information in response to inquiries about products or services and to handle and resolve complaints with speed and professionalism, along with discretion and independent judgment.

DUTIES AND RESPONSIBILITIES

1. Receive and process high volume of incoming orders via phone, fax, and electronic format in an accurate and timely manor.
2. Process status and inquiry requests in an accurate and timely manner.
3. Respond promptly to all customer inquiries.
4. Answer limited volume of phone calls in a timely, professional, and courteous manner.

KNOWLEDGE AND SKILL REQUIREMENTS

1. High school diploma or equivalent
2. Excellent written and verbal communication skills
3. Excellent phone skills
4. PC, Microsoft Word, Excel, and basic computer knowledge. Specific knowledge of internal operating systems beneficial.
5. Attention to detail and task completion skills

Qualifications

Education

Required

High School

Behaviors

Required

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Thought Provoking:Capable of making others think deeply on a subject

Team Player:Works well as a member of a group

Dedicated:Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.