CUSTOMER SERVICE REPRESENTATIVE

Aurora Parts; Lebanon (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Parts is seeking a customer service oriented individual to act as a direct contact for customers, ensuring they receive excellent service and timely information about products and services. You will maintain relationships by addressing inquiries and resolving complaints with professionalism and discretion.

The role emphasizes handling high volumes of orders, responding to inquiries, and maintaining accurate records, with opportunities to use basic computer systems and standard software.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Proficient with PC, Word, and Excel.
• Basic knowledge of internal operating systems.

Responsibilities

• Receive and process a high volume of incoming orders via phone, fax, and electronic format accurately and promptly.
• Process status and inquiry requests in a timely manner.
• Respond promptly to all customer inquiries.
• Answer a limited volume of phone calls in a professional and courteous manner.

Skills

Written communication

Verbal communication

Phone skills

MS Word

MS Excel

Internal systems knowledge

Attention to detail

Education

High school diploma or equivalent

Job description

This position’s primary duty will be to serve as a direct point of contact for customers and is responsible for ensuring that the Company’s customers receive an adequate level of service. This position maintains solid customer relationships by providing information in response to inquiries about products or services and to handle and resolve complaints with speed and professionalism, along with discretion and independent judgment.

DUTIES AND RESPONSIBILITIES

• Receive and process high volume of incoming orders via phone, fax, and electronic format in an accurate and timely manor.
• Process status and inquiry requests in an accurate and timely manner.
• Respond promptly to all customer inquiries.
• Answer limited volume of phone calls in a timely, professional, and courteous manner.

KNOWLEDGE AND SKILL REQUIREMENTS

• High school diploma or equivalent
• Excellent written and verbal communication skills
• Excellent phone skills
• PC, Microsoft Word, Excel, and basic computer knowledge. Specific knowledge of internal operating systems beneficial.
• Attention to detail and task completion skills

Qualifications

Skills

Required

Problem Solving

Advanced

Basic Computer Skills

Expert

Telephone Communication

Expert

Verbal Communication

Expert

Expert

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or better in General Studies.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.