Customer Service Representative

Talentify; Latham (NY); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid time off

Retirement plan

Business casual environment

Job summary

Community Care Physicians is seeking a Customer Service Representative for its Central Billing Office. This is a remote position with on-site training, working Monday through Friday from 8:00 AM to 4:30 PM.

Responsibilities include handling patient calls, researching questions about accounts, and assisting with billing issues. The role requires clear communication, handling multiple tasks, and delivering excellent service.

Qualifications

• Excellent communication skills and problem solving.
• Ability to multitask in a fast-paced environment.
• Prior call center experience preferred.
• Knowledge of medical terminology and medical insurance plans.
• Excellent customer service skills.
• Proficient with computer programs and applications.

Responsibilities

• Answer and research incoming phone calls from patients and answer questions, inquiries, and concerns regarding their accounts.
• Assume responsibility for initial patient contact and follow-up.
• Work with AR Specialist on patient billing and credit issues.
• Ensure positive experience for patient on behalf of CCP.
• Identify and correct patient account inaccuracies.
• Post credit card payments to the patients account.

Skills

Communication

Problem solving

Multitasking

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Description

Our Central Billing Office is looking for a full-time Customer Service Representative to join their team! This is a remote position (training is on-site) and the hours are: Monday - Friday, 8:00AM-4:30PM.

Responsibilities

• Answer and research incoming phone calls from patients and answer questions, inquiries, and concerns regarding their accounts.
• Assume responsibility for initial patient contact and follow‑up.
• Work with AR Specialist on patient billing and credit issues.
• Ensure positive experience for patient on behalf of CCP.
• Identify and correct patient account inaccuracies.
• Post credit card payments to the patients account.

Compensation: $18 - $24 per hour

Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Customer Service Representative

Qualifications

Excellent communication skills, problem solving, ability to multitask

• High school diploma or equivalent.
• Minimum of one year work experience.
• Prior experience in a call center environment.
• Knowledge of medical terminology and medical insurance plans.
• Excellent customer service skills.
• Skill in using computer programs and applications.
• Ability to establish and maintain effective working relationships and deal courteously with patients, employees, and the public
• Ability to communicate clearly and concisely.
• Ability to maintain a professional poised attitude under pressure.