Customer Service Representative

Community Care; New York, Northern (NY, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Paid holidays

Paid time off

Retirement plan

Job summary

Community Care Physicians is seeking a full-time Customer Service Representative for our Central Billing Office. This remote role requires on-site training; hours are Monday–Friday, 8:00AM–4:30PM.

The position will handle patient calls about accounts from the Central Billing Office in Latham, NY. The ideal candidate has excellent communication skills, at least one year in a call center, and familiarity with medical terminology and insurance plans.

Qualifications

• Excellent communication skills.
• Problem solving and the ability to multitask.
• Experience in a call center environment.
• Knowledge of medical terminology and medical insurance plans.
• Skill in using computer programs and applications.

Responsibilities

• Answer and research incoming phone calls from patients and answer questions, inquiries, and concerns regarding their accounts.
• Assume responsibility for initial patient contact and follow-up.
• Work with AR Specialist on patient billing and credit issues.
• Ensure positive experience for patient on behalf of CCP.
• Identify and correct patient account inaccuracies.
• Post credit card payments to the patients account.

Skills

Excellent communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Our Central Billing Office is looking for a full-timeCustomer Service Representativeto join their team! This is aremote position(training is on-site) and the hours are:Monday - Friday, 8:00AM-4:30PM.

Responsibilities:

• Answer and research incoming phone calls from patients and answer questions, inquiries, and concerns regarding their accounts.
• Assume responsibility for initial patient contact and follow-up.
• Work with AR Specialist on patient billing and credit issues.
• Ensure positive experience for patient on behalf of CCP.
• Identify and correct patient account inaccuracies.
• Post credit card payments to the patients account.

Compensation: $18 - $24 per hour

Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Customer Service Representative

Location(s)

6 Wellness Way, Latham , New York 12110 , United States

Requirements

Excellent communication skills, problem solving, ability to multitask

• High school diploma or equivalent.
• Minimum of one year work experience.
• Prior experience in a call center environment.
• Knowledge of medical terminology and medical insurance plans.
• Skill in using computer programs and applications.
• Ability to establish and maintain effective working relationships and deal courteously with patients, employees, and the public
• Ability to communicate clearly and concisely.
• Ability to maintain a professional poised attitude under pressure.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.