Customer Support Representative - VIP

INNOVA; Cleveland (OH); On-site; USD 35,000 - 60,000; Full time

Job summary

INNOVA is seeking a Customer Support Representative to be the first point of contact for clients, ensuring their needs are met with professionalism, efficiency, and courtesy. You will handle inquiries, troubleshoot issues, and provide support regarding HVAC products and services, maintaining strong relationships with existing and potential clients.

Responsibilities include responding to inquiries, processing orders and quotes, coordinating with technical and sales teams, and keeping accurate CRM

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide product information, troubleshoot issues, and assist with the resolution of service-related problems.
• Work closely with the technical and sales teams to ensure timely and accurate information is provided to customers.
• Process orders, handle requests for quotes, and assist with product installations or servicing details.
• Maintain accurate records of customer interactions and transactions in the company’s CRM system.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Stay up to date on company products, services, and industry trends to offer knowledgeable support.
• Provide exceptional customer service while ensuring that all customer concerns are addressed promptly and professionally.

Job description

As a Customer Support Representative, you will be the first point of contact for our clients,

ensuring their needs are met with professionalism, efficiency, and courtesy. You will handle

inquiries, troubleshoot issues, and provide support regarding our HVAC products and services.

Your role will be essential in maintaining strong relationships with both existing and potential

clients.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide product information, troubleshoot issues, and assist with the resolution of service-related problems.
• Work closely with the technical and sales teams to ensure timely and accurate information is provided to customers.
• Process orders, handle requests for quotes, and assist with product installations or servicing details.
• Maintain accurate records of customer interactions and transactions in the company’s CRM system.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Stay up to date on company products, services, and industry trends to offer knowledgeable support.
• Provide exceptional customer service while ensuring that all customer concerns are addressed promptly and professionally.