Client Care Representative

One Hour Heating and Air Conditioning of Laurinburg; Laurinburg (NC); On-site; USD 27,900 - 39,060; Full time

Job summary

Join a reputable HVAC company as a Customer Service Representative in Laurinburg. This role focuses on ensuring excellent client experiences via phone communication and efficient service dispatching. Ideal candidates will have a high school diploma, strong communication skills, and a passion for customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills.
• Must have good computer software skills.

Responsibilities

• Answers incoming client telephone calls and supervises service dispatch.
• Ensures calls are answered promptly during scheduled time.
• Notifies clients if the technician will be late.

Skills

Verbal communication

Telephone communication

Computer software skills

Education

High school diploma or equivalent

Job description

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred