Customer Service Representative

42U Data Center Solutions; Lafayette (CO); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Matching

PTO & Holidays

Early Release Fridays

Hybrid/WFH

Gym Access

FSA/HSA Dependent Care

Job summary

42U Data Center Solutions is seeking a self-motivated Full Time Customer Service Specialist to support Sales and Customer Service teams with day-to-day tasks. The role involves handling orders, data entry in Salesforce, and coordinating with vendors, while providing excellent service in a hybrid work environment.

The ideal candidate has 1–2 years in Sales Support or Customer Service, strong communication, and detail-oriented data handling skills.

Qualifications

• 1–2 years of proven success in Sales Support or Customer Service.
• Strong prioritization and multitasking abilities.
• Excellent interpersonal and communication skills.
• Attention to detail and accurate data entry.
• Experience with Microsoft Office; Salesforce and QuickBooks a plus.

Responsibilities

• Receive and respond to customer requests.
• Verify customer and order information for accuracy.
• Review and process Online and Sales Orders quickly and accurately.
• Inform customers of order details, shipping dates, and delays.
• Enter customer data in Salesforce.
• Create Purchase Orders and send them to vendors.
• Finalize the order, including billing and issuing credits.
• Facilitate returns between the customer and manufacturer.
• Resolve other customer issues as needed.

Skills

Customer service

Communication

Multitasking

Data entry

Teamwork

Microsoft Office

Tools

Salesforce

QuickBooks

Job description

42U Data Center Solutions is currently seeking a self-motivated, talented individual to enhance our team of dedicated professionals. We are currently seeking a Full Time Customer Service Specialist to join our team. The ideal candidate will assist the Sales and Customer Service teams with day-to-day tasks to achieve the overall company goals.

We offer a dynamic work environment in an ever-expanding market. Because we value diversity and the contribution each person makes to the organization, we encourage and promote growth by offering ongoing opportunities for personal and professional advancement.

Here's what you can expect to do on a day to day basis:

• Receive and respond to customer requests
• Verify customer and order information for accuracy
• Review and process all Online and Sales Orders, quickly and accurately
• Inform customers by email or telephone of order information, such as availability, shipping dates, and any anticipated delays
• Obtain customer details such as names, addresses, product numbers, and items to be purchased, and enter this information in Salesforce
• Create Purchase Orders and sends them to vendors
• Finalize the order, which can include charging credit cards, invoicing, billing and issuing credits
• Facilitate returns between the customer and manufacturer
• Handle other problems that arise with customers as necessary.

Here's what we're looking for in a great candidate:

• 1-2 years of proven success in a Sales Support or Customer Service role
• Ability to prioritize and multitask
• Ability to work well with a team as well as independently
• Outstanding interpersonal and communication skills
• Strong attention to detail and accuracy of data entry
• Microsoft Office knowledge
• Experience with QuickBooks and Salesforce a plus

Here's what you can expect from 42U for benefits and perks:

• Industry leading benefits including Medical, Dental, Vision, Life and Disability Insurances
• Matching 401k
• PTO and Paid Holidays
• Early Release Fridays (who doesn't love a longer weekend?)
• Hybrid work schedules with WFH options
• Gym Access
• FSA HSA Dependent Care
• and SO much more!

Salary range is $18.00-20.00/hour, depending on experience.

Hours

• Monday-Thursday 8 am- 5pm In-Office!
• Friday 8 am to 3 pm