Senior Customer Service Representative - Day Shift

Allied Tech; Austin (TX); Remote; USD 55,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with up to 6% match

40 days of PTO

Home-office stipend

Promotion from within

Job summary

Allied Tech in the United States is seeking a Senior Customer Service Representative for Day Shift to handle inquiries over phone, live chat, and ticketing systems, and to resolve complex cases with patience and judgment.

This fully remote role offers $55,000–$68,000 per year, plus individual and company bonuses up to 10% each; benefits include health/dental/vision, a 401(k) with up to 6% match, 40 days of PTO, and a $200/month home-office stipend.

Qualifications

• 1+ years customer service-related experience.
• 1+ year experience with phone, chat, and ticketing software systems.
• Excellent written communication, including grammar, punctuation, and spelling.

Responsibilities

• Responding to customer inquiries across phone, live chat, and ticketing systems
• Resolving complex cases escalated by Customer Service Representatives
• Troubleshooting both common and uncommon problems and guiding customers to solutions
• Identifying patterns in escalated cases and surfacing insights to leadership
• Documenting interactions accurately within internal systems
• Following established processes to deliver consistent, high-quality support
• Representing client brands with empathy and professionalism

Skills

Customer service experience

Communication

Multitasking

Written communication

Tools

Ticketing systems

Live chat software

Phone support

Job description

Senior Customer Service Representative - Day Shift

Some customer issues are straightforward. Others take patience, judgment, and a little more experience to get right. We're looking for the person people turn to when the usual answer isn't enough.

What is the pay?

• $55,000 - $68,000 per year, based on experience
• Individual performance-based bonus up to 10% of salary
• Company performance-based bonus up to 10% of salary

What are the benefits?

• Fully remote position
• Competitive health, dental, and vision insurance
• 401(k) with up to 6% company match
• 40 days of paid time off, inclusive of vacation, sick days, and holidays
• $200/month home-office stipend
• Promote-from-within culture with clear opportunities for advancement

What will I be doing?

• Responding to customer inquiries across phone, live chat, and ticketing systems
• Resolving complex cases escalated by Customer Service Representatives
• Troubleshooting both common and uncommon problems and guiding customers to solutions
• Identifying patterns in escalated cases and surfacing insights to leadership
• Documenting interactions accurately within internal systems
• Following established processes to deliver consistent, high-quality support
• Representing client brands with empathy and professionalism

What are the requirements?

• Excellent written communication, including grammar, punctuation, and spelling
• Comfortable navigating multiple software systems simultaneously
• Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

• 1+ years customer service-related experience
• 1+ year experience with phone, chat, and ticketing software systems

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

• Day Shift: 8:00 AM - 4:00 PM Central Time (CT)

Great customer service is about more than answering questions it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we'd love to hear from you!