Customer Service Representative

TEKsystems; Knoxville (TN); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a Customer Service Representative for a fully remote, contract role in Knoxville, TN. You will handle inbound calls for deliveries and payments, delivering exceptional service while addressing billing questions and transaction inquiries in a high-volume setting.

This entry-level position offers benefits eligibility and a rapid pace during peak season, with a pay rate of $18.50 per hour.

Qualifications

• An effective communicator who understands listening and empathy.
• Problem solving and a passion for customer satisfaction.
• Previous customer service experience.

Responsibilities

• Take calls for delivery and payments and address service needs.
• Handle billing and transaction inquiries in a high-volume environment.

Skills

Customer service

Call center

Customer support

Remote support

Empathetic communication

Education

Entry Level

Job description

Description

As a Customer Service Representative, you will be taking calls for delivery and payments. This position requires exceptional customer service skills to address service needs, billing, and transaction inquiries via a high volume of inbound calls.

This is a remote, contract position that will support the team during their busiest season.

Skills

Customer service, Call center, Customer support, remote support, customer service oriented

Top Skills Details

Customer service,Call center,Customer support

Additional Skills & Qualifications

• An effective communicator who understands the importance of listening and being empathetic
• Problems solving skills and a passion to create customer satisfaction.
• Previous customer service experience
• Bi-lingual (Spanish) a plus but not required.
• Knowledge of basic office equipment and Office 365

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Knoxville, TN.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.