Bilingual Customer Service Representative

TEKsystems; Nashville (TN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

100% Remote Work Environment

Career growth opportunities

Virtual training and coaching

Supportive team environment

Job summary

TEKsystems is hiring Bilingual Customer Service Representatives fluent in Spanish and English for a fully remote role supporting utility and gas bill payments. This contract-to-hire opportunity offers a remote work environment and the chance to gain call center experience while helping customers.

You will handle inbound calls, assist with account questions, process payments securely, and document interactions.

Qualifications

• Bilingual in Spanish and English (written and verbal) required.
• At least 1 year of call center customer service experience.
• Strong communication and problem-solving skills.
• Reliable internet connection and a dedicated remote workspace.

Responsibilities

• Answer inbound customer service calls regarding utility and gas bill payments.
• Assist customers with questions about their accounts and billing statements.
• Process customer payments securely over the phone.
• Support customers who have missed payments and need assistance restoring utility services.
• Direct callers to the appropriate department when issues fall outside the scope of support.
• Provide professional, empathetic, and efficient customer service in both English and Spanish.
• Accurately document customer interactions and payment information.

Skills

Bilingual Spanish/English

Call center experience

Customer service experience

Job description

About the Opportunity

TEKsystems is partnering with a leading payments and technology organization to hire Bilingual Customer Service Representatives who are fluent in both Spanish and English. This is a fully remote opportunity supporting customers with utility and gas bill payment services. If you enjoy helping people, have strong communication skills, and thrive in a customer-focused environment, we’d love to hear from you.

Responsibilities

• Answer inbound customer service calls regarding utility and gas bill payments
• Assist customers with questions about their accounts and billing statements
• Process customer payments securely over the phone
• Support customers who have missed payments and need assistance restoring utility services
• Direct callers to the appropriate department when issues fall outside the scope of support
• Provide professional, empathetic, and efficient customer service in both English and Spanish
• Accurately document customer interactions and payment information

Required Qualifications

• Fluent in Spanish and English (written and verbal)
• At least 1 year of call center customer service experience

OR

• Minimum 2 years of retail, hospitality, or customer service experience if no call center experience
• Strong communication and problem-solving skills
• Comfortable handling a high volume of inbound calls
• Ability to navigate computer systems while speaking with customers
• Reliable internet connection and a dedicated remote workspace

Preferred Qualifications

• Previous bilingual call center experience
• Experience handling billing, payment processing, or utility-related customer inquiries

What We Offer

• 100% Remote Work Environment
• Opportunity to gain valuable customer service and call center experience
• Potential career growth opportunities within the organization and affiliated business units
• Join a company committed to innovation and sustainability
• Supportive team environment with virtual training and coaching

Interview Process

• One virtual interview with the hiring manager

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $19.23 - $19.23/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.