Customer Service Representative

BCforward; Knoxville (TN); On-site; USD 18,597; Full time

Job summary

A leading staffing and solutions firm is seeking a Customer Service Representative in Knoxville, TN. In this role, you will support a health care client by handling calls from individuals looking to opt out of a data exchange. You'll follow a script to gather information and ensure it is accurately entered into a database, while also processing scanned mail. This position offers a duration of 12 months with a pay rate of $13.50 per hour. Ideal candidates will be detail-oriented and adaptable.

Qualifications

• Ability to follow a script and enter information accurately into a database.
• Comfortable with processing both phone calls and mailed information.

Responsibilities

• Support a health care client by answering calls from individuals.
• Ask callers a series of questions and enter their information into a database.
• Process mailed opt-out information and possibly make outbound calls.

Job description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Description

Position: Customer Service Representative

Location: KNOXVILLE TN 37932

Duration: 12 months

Rate: $13.50/Hr on W2

The Call Center Agent will support a health care client (the California Health Index), and take calls from individuals wishing to opt out of an active data exchange. The Call Center agent will ask the caller a series of questions (likely from a script) and enter information into a database. They will also process mailed opt-out information that has been scanned into a document management system and there may be some outbound calling if opt-out information rec’d in the mail center is insufficient.