Customer Care Specialists

BCforward; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading personnel solutions organization is looking for a candidate to assist Medicaid clients and providers with questions related to eligibility and claims. The role requires excellent communication skills, a courteous demeanor, and the ability to document encounters clearly. Candidates should be prepared for extensive training and meet individual performance standards. This position is based in Austin, Texas and offers opportunities for growth within the organization.

Qualifications

• Excellent communication skills.
• Ability to handle inquiries with courtesy.
• Strong problem-solving abilities.
• Proficiently document encounters in online logs.
• Maintain courteous and prompt responses to inquiries.

Responsibilities

• Provide assistance to Medicaid Clients and Providers regarding eligibility and claims.
• Respond to phone inquiries promptly and courteously.
• Document encounters in online logs.
• Transfer callers to the appropriate Call Center unit.
• Meet individual performance standards.
• Perform other duties as assigned by management.

Job description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Description

Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program).

Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.