Call Center Agent

BCforward; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing solutions firm in Knoxville, Tennessee is seeking a Call Center Agent to support a health care client. The role involves taking calls from individuals wishing to opt out of a data exchange, asking questions from a script, and entering information into a database. Additionally, the agent will process mailed opt-out information and may need to make outbound calls if necessary. Candidates must be able to pass a background check and drug screening.

Qualifications

• Must be able to pass a background and drug screen.

Responsibilities

• Support a health care client and take calls from individuals wishing to opt out.
• Ask the caller a series of questions and enter information into a database.
• Process mailed opt-out information and perform some outbound calling if necessary.

Job description

About BCforwardBCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description

• The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange.
• The Call Center agent will ask the caller a series of questions (likely from a script) and enter information into a database.
• They will also process mailed opt-out information that has been scanned into a document management system and there may be some outbound calling if opt-out information rec’d in the mail center is insufficient.

Additional Information

Must be able to pass a background and drug screen