Customer Service Representative

BCforward

Golden Valley (MN)

On-site

USD 22,041 - 27,552

Full time

14 days+

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Job summary

A staffing solutions firm is seeking a Customer Service Representative in Golden Valley, Minnesota, to ensure customer needs are met with a focus on order management and systems support. The ideal candidate will have a high school diploma and 1-2 years of customer service experience, particularly with SAP. Candidates should possess strong Microsoft Office skills and be driven to improve customer care processes. This role offers a pay rate of $16-$20/hr and requires excellent communication skills.

Qualifications

High school diploma is mandatory.
1-2 years of related customer service experience required.
Proficiency in Microsoft Office Suite is necessary.

Responsibilities

Prepare orders for customers daily while managing requests via phone and email.
Work to meet electronic ordering growth initiatives.
Understand SAP features and troubleshoot issues.

Skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft Outlook

Education

High school diploma

BS in Business or related degree

Tools

SAP

Oracle

Job description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Description

Customer Service Representative – Pay rate $16.00 - $20.00/hr (W2) – 02/06/2017 to 08/06/2017 – Golden Valley, MN 55422

Customer Care Rep Description: Honeywell International is a $30-billion diversified technology and manufacturing global leader. Honeywell has more than 120,000 employees in 95 countries around the world. Honeywell has a demonstrated heritage of both innovation and achievement. The Home, Building and Technology (HBT) Division of Honeywell is driving the revolution of its business and the industry. HBT provides products and services that give their customers the power to create and control efficient, safe, comfortable environments. This $10-Billion enterprise offers controls for heating, ventilating, and air conditioning; security systems, fire alarm systems, and energy management systems for all indoor environments. From home thermostats to large commercial building management systems, services, and controls, Honeywell HBT is clearly a global leader.

Position Summary: The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. They are expected to manage orders throughout each day by working with Planners, Demand Management, and the distribution centers to make sure orders ship per customer requirements. This position is critical to the growth of business for Honeywell and the individual filling this role must go above and beyond to help differentiate Honeywell from its competition.

Tasks and Responsibilities

Systems Support – Prepare orders for customers daily while answering requests via telephone and email.
Systems Growth – Work to meet electronic ordering growth initiatives.
SAP Applications – Understand SAP advanced features and be able to troubleshoot issues as they arise.
Change Agent – Look for ways to improve CC processes. Drive initiation and follow through to implementation.
Work on assignments that are more complex in nature requiring judgment and initiative to be applied. Some of those things include:
- Managing offsite inventory
- Planning/managing orders required for production lines
- Placing purchase orders with suppliers
- Perform manual shipping/invoicing transactions within SAP
- Understanding and enforcing software license agreements as well as enforcing legal restrictions.