Customer Service Representative

TechOp Solutions International; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

TechOp Solutions International seeks experienced Call Center Representatives to support a government client, provide excellent customer service, and maintain professional standards. Responsibilities include answering and tracking calls, preparing detailed reports in government systems, and navigating multiple applications while documenting information precisely.

Candidates should have 3+ years in a call center, a high school diploma, strong written and verbal communication, and the ability to

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft 365 and drafting professional reports.
• Experience with telephony systems and CRM software.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Skills

Call center experience

Multitasking

Strong written and verbal comms

Independent work

Microsoft Word drafting & reporting

Microsoft 365 proficiency

CRM systems

Telephony systems

Data entry & documentation

Security background check readiness

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Office Suite

CRM software

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.