Customer Service Representative

Aire Serv of Knoxville; Knoxville (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Signing bonus

Vision insurance

Job summary

Aire Serv of Knoxville is seeking a Customer Service Representative to support a dynamic team delivering exceptional HVAC service and customer satisfaction. You will manage calls, schedule appointments, and coordinate daily activities while contributing to sales and marketing efforts.

The role requires admin experience, strong communication, data entry precision, and familiarity with Service Titan and MS Office. On-site position with a team-driven environment and growth opportunities.

Qualifications

• Minimum two years of admin experience.
• Strong written and verbal communication skills; detail-oriented with data entry.
• At least 1 year of Service Titan experience; HVAC knowledge a plus.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Scheduling appointments.
• Assigning daily work/calls to other team members.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls and respond to customer complaints.
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Admin experience

Strong written and verbalcommunication

Data entry

Team player

Typing

Microsoft Office

Service Titan experience

HVAC industry knowledge

Tools

Service Titan

Microsoft Office

Job description

Future Opening: Customer Service Representative

Replies within 24 hours

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Signing bonus
• Vision insurance

About the Role:

Join Aire Serv of Knoxville as an Customer Service Representative, where you’ll play a vital role in our dynamic team. We are dedicated to providing exceptional HVAC services and ensuring the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years of admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills are a plus
• At least 1 year of Service Titan experience.
• Knowledge of HVAC industry a +

About Us:

Aire Serv of Knoxville has been serving the community for over a decade, providing top-notch heating and cooling solutions. Our commitment to customer satisfaction and employee development makes us a trusted choice for HVAC services, where we prioritize a supportive and rewarding work environment.

Compensation: $18.00 - $22.00 per hour

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Do you have experience in the HVAC Industry? *

Are you comfortable cold calling expired customers to renew contracts? *

Do you have Service Titan experience? *

Referral code from a current employee If no code provided, add their name instead.