Customer Service Representative

InteLogix; Killeen (TX); On-site; USD 12,501 - 17,805; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a full-time Call Center/Collections Support representative in the United States. You will review orders, make outbound calls, and assist customers with payment arrangements while following client procedures.

We offer paid training, medical/dental/vision insurance, PTO, employee discounts, and opportunities for career advancement. Candidates must be 18+, hold a high school diploma, and possess excellent communication skills for phone interactions.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Call Center or Collections experience preferred and basic knowledge of data entry.
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing.
• Deal with difficult interactions with customers.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.
• Internet Speed of at least 10 MBPS download and 5 MBPS upload. Speed Test results required.
• Dedicated workspace free from distractions.

Responsibilities

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary.
• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client.
• Attempt to collect on all balances using excellent negotiation skills.
• Document all account handling activity concisely and accurately on the client systems.
• Educate potential on identity documents and next steps.
• Educate customers on account status and payment options.
• Additional duties as assigned by the client or Management.

Skills

Customer service

Communication

Data entry

Problem solving

Empathy

Multitasking

Telephone etiquette

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence.

Pay Rate

$11/hr

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

What’s in it for You?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
• Attempt to collect on all balances using excellent negotiation skills
• Document all account handling activity concisely and accurately on the client systems
• Educate potential on identity documents and next steps
• Educate customers on account status and payment options
• Additional duties as assigned by the client or Management

What We Look For In a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Call Center or Collections experience preferred and basic knowledge of data entry
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing
• Deal with difficult interactions with customers
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Internet Speed of at least 10 MBPS download and 5 MBPS upload
  • Speed Test results required - test yours now by clicking here: www.speedtest.net
• Dedicated workspace free from distractions