Customer Service Credit Representative

InteLogix; Dothan (AL); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix in the United States (Alabama) is seeking a motivated call center professional to handle customer interactions, verify information, and assist with payment-related inquiries. The role is full-time, non-seasonal with paid training and benefits including medical, dental, vision, PTO, and employee discounts.

Strong communication and data-entry basics are valued. Candidates should be at least 18, have a High School diploma, and be comfortable working with multiple windows and teams to

Qualifications

• Must be at least 18 years old
• High School Diploma or equivalent required
• Call Center or Collections experience preferred and basic knowledge of data entry
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing
• Deal with difficult interactions with customers
• Ability to remain engaged on the phone throughout the shift with minimal distractions
• Computer/technology savvy with the ability to operate multiple windows and tabs while delivering good customer experience
• Superior attendance
• Internet speed of at least 10 Mbps download and 5 Mbps upload

Responsibilities

• Review orders for errors, verify information and provide options to customers
• Negotiate/process payment arrangements on customer accounts
• Attempt to collect balances using negotiation skills
• Document all account handling activity concisely on client systems
• Educate potential on identity documents and next steps
• Educate customers on account status and payment options
• Additional duties as assigned by client or management

Skills

Excellent communication

Phone etiquette

Call center experience

Data entry basics

Education

High School Diploma or equivalent

Tools

Multi-window proficiency

Job description

Pay Rate: $11/hr

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

• Are you energetic, enthusiastic with an engaging personality?


• Are you driven to deliver effective results while providing excellent customer service?


• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training


• Medical, Dental, and Vision Insurance


• Paid Time Off


• Employee Discounts


• Full-time, non-seasonal


• Career Advancement

Responsibilities

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary


• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client


• Attempt to collect on all balances using excellent negotiation skills


• Document all account handling activity concisely and accurately on the client systems


• Educate potential on identity documents and next steps


• Educate customers on account status and payment options


• Additional duties as assigned by the client or Management

What We Look For In a Candidate

• Must be 18 years of age or older


• High School Diploma or equivalent required


• Call Center or Collections experience preferred and basic knowledge of data entry


• Excellent communication, ability to communicate clearly and effectively, both orally and in writing


• Deal with difficult interactions with customers


• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions


• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone


• Superb attendance, so you can be there when our customers need us


• Internet Speed of at least 10 MBPS download and 5 MBPS upload
  
  
  
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• Dedicated workspace free from distractions