Customer Service Representative -Onsite

InteLogix; El Paso (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix in the United States (El Paso, TX) is hiring a customer support associate to solve problems and assist customers over the phone. You will engage with people across the country, act as a creative problem solver, and help navigate solutions.

The role emphasizes empathy, strong communication, and dedication to service. It offers paid training, benefits, PTO, and opportunities for career advancement in a full-time, non-seasonal position.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Excellent phone presence and customer service skills.
• Strong communication and computer skills.
• Typing assessment required.
• Schedules vary and weekends/holidays may be required.
• Ability to work sedentary and maintain focus.

Responsibilities

• Serve as primary contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and guiding solutions.
• Document customer interactions across platforms.
• Collaborate with departments to resolve issues.
• Strive to exceed customer satisfaction metrics.
• Stay updated on product knowledge and policies.

Skills

Customer service

Communication skills

Typing

Attention to detail

Problem-solving

Education

High School Diploma

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

Pay rate: $15/hr

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look For In a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Schedules vary based on job related factors
• Superb attendance, so you can be there when our customers need us

All Job Offers Are Contingent Upon

• Completion of background check
• Required to register fingerprints (if applicable)